ServiceNow HRSD Business Process Consultant

NewRocket

ServiceNow HRSD Business Process Consultant leading client strategy and implementation efforts. Driving success through effective workshops, team leadership, and dedicated customer collaboration.

Posted 4/28/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

CloudServiceNow

About the role

Key responsibilities & impact

Facilitate executive level workshops, translating business requirements into prioritized outcomes
Conduct workshops and lead multiple implementations from a customer strategy standpoint
Lead customers in process definition and mapping
Define customer needs, determine strategies, develop plans/proposals and make recommendations around customer’s internal processes and functions for improved efficiency and effectiveness
Collaborate with Solution and/or Technical Architects to develop the overall project implementation plan
Oversee the development of Senior Business Analysts
Collaborate with other Delivery teams on Special projects or Assignments (such as the Centers of Innovation and Industrialization).
Facilitate sessions on requirements definition, product architecture and workflow, develop mapping between current modes of operations and future modes of operation
Collaborate with the Practice Capability Lead to help develop and improve capability offerings
Support PMs by assisting in the planning and management of implementation projects
Develop and maintain delivery standards for ServiceNow solutions and the enabling technology

Requirements

What you’ll need

Minimum of five (5) years of experience as a client-facing technical consultant customizing and deploying packaged software as a billable resource
Experience and well versed in HR programs and demonstrating value to an organization; In-depth functional expertise and leadership for our clients on the ServiceNow HRSD suite of products
Strong knowledge of business process architecture principles for cloud-based platforms
Strong interpersonal, organization, facilitation, and presentation skills
Strong written and verbal communication skills with ability to communicate with all levels in the organization including executives
Ability to assess and mitigate risk
Effective facilitation, coaching and mentoring skills with ability to motivate a team
Strong problem-solving skills: ability to simplify complex situations
Comfortable working in a matrixed organization
Strong relationship management skills with all levels
Ability to lead a group of teams located across multiple time zones
Comfortable working with ambiguity and change
BSC in CS, IT or similar technical discipline or equivalent experience
Experience facilitating executive level workshops
ServiceNow HRSD Certification

Benefits

Comp & perks

NewRocket is committed to a diverse and inclusive workplace.
We value and celebrate diversity, believing that every employee matters and should be respected and heard.
We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status.

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Hard Skills & Tools

ServiceNow HRSDbusiness process architectureproject implementationrequirements definitionprocess mappingcustomer strategytechnical consultingsoftware customizationcloud-based platformsdelivery standards

Soft Skills

interpersonal skillsorganization skillsfacilitation skillspresentation skillswritten communicationverbal communicationrisk assessmentcoaching skillsmentoring skillsproblem-solving skills

Certifications

ServiceNow HRSD Certification