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NewRocket

Senior Software Engineer, ServiceNow – Gen AI

NewRocket

ServiceNow Senior Software Engineer leading development and implementation of AI-driven solutions for clients. Collaborating with global teams to deliver impactful projects while providing mentorship to junior engineers.

Posted 4/27/2026full-timeRemote • 🇺🇸 United StatesSeniorWebsite

Tech Stack

Tools & technologies
CloudITSMSDLCServiceNowSOAP

About the role

Key responsibilities & impact
  • Design, build, and deploy GenAI and AI-driven solutions on the ServiceNow platform
  • Collaborate with business users, IT teams, and stakeholders to gather requirements and translate them into scalable solutions
  • Implement Virtual Agent, Predictive Intelligence, Now Assist, NLP, and analytics across ITSM, ITOM, CSM, and HRSD
  • Develop custom ServiceNow applications, workflows, and automations using platform best practices
  • Build and support integrations using REST/SOAP APIs, MID Servers, and cloud-to-cloud patterns
  • Manage full SDLC activities including development, testing, deployment, documentation, and production support
  • Configure service maps, impact rules, and event management; support UAT and production remediation
  • Promote update sets across environments and align with ServiceNow technical standards

Requirements

What you’ll need
  • 3–8 years of ServiceNow development experience across multiple modules (ITSM, ITOM, CSM, HRSD)
  • Hands-on experience with ServiceNow AI/GenAI features (Virtual Agent, Predictive Intelligence, Performance Analytics, Now Assist)
  • Strong ServiceNow scripting skills (Business Rules, Client Scripts, Script Includes, UI Builder, Scripted REST APIs)
  • Experience with enterprise integrations, data extraction, and automated workflows
  • Proven experience with CMDB, Discovery, ITSM, Service Catalog, and Workflow Automation
  • Ability to work independently in a fast-paced, agile environment.
  • Bachelor’s or Master’s degree in Computer Science, Information Technology, AI/ML, or related field.

Benefits

Comp & perks
  • Health insurance
  • Flexible working hours
  • Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
ServiceNow developmentAI-driven solutionsVirtual AgentPredictive IntelligenceNLPREST APIsSOAP APIsSDLCServiceNow scriptingWorkflow Automation
Soft Skills
collaborationrequirement gatheringindependenceagile environment
Certifications
Bachelor’s degreeMaster’s degree