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NewRocket

Senior Software Engineer – ITSM, Custom App

NewRocket

ServiceNow Senior Software Engineer managing ITSM and Custom Applications at NewRocket. Interface with users and customize ServiceNow applications for customer needs.

Posted 4/22/2026full-timeRemote • 🇮🇳 IndiaSeniorWebsite

Tech Stack

Tools & technologies
CloudETLITSMServiceNowSOAP

About the role

Key responsibilities & impact
  • Interface with end-users, key stakeholders to gather systems requirements for ITSM & Custom applications.
  • Customize ServiceNow applications and support the rollout of new features and modules, including configuration of application UI, workflows, and business logic
  • Configuring integrations between ServiceNow via REST/SOAP web and other applications
  • Guide customers through understanding technical solutions to their business requirements
  • Participate in user acceptance testing of the resulting maps, impact rules and event management work
  • Remediate any production incidents that arise related to this scope
  • Maintain operational documentation and SOPs to reduce support risk & inefficiency

Requirements

What you’ll need
  • 5+ years’ experience supporting the implementation, administration, configuration, and/or development of ServiceNow in 2 or more capabilities (ITSM/ITOM/ITAM, B2B Integrations, etc.)
  • Strong Experience in ITSM, Platform, Catalog & Custom applications.
  • Experience with integration between ServiceNow and other systems/platforms using both mid servers and cloud to cloud
  • Experience working with Web Services Integration (SOAP, REST) and any bi-directional, automated integration between two systems.
  • Data Extraction Technologies (e.g. JDBC, ODBC) or ETL integrations
  • Proven experience with implementing ServiceNow ITSM, Service Catalog,Custom application and Workflows to meet business requirements
  • Experience in all aspects of ServiceNow scripting including Business Rules, Client Scripts, UI Builder, Scripted REST APIs, and Script Includes
  • Ability to create technical design documents and user documentation

Benefits

Comp & perks
  • Official ServiceNow training for multiple certifications
  • Support and guidance on projects

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
ServiceNowITSMITOMITAMWeb Services IntegrationSOAPRESTData Extraction TechnologiesJDBCODBC
Soft Skills
communicationproblem-solvingcustomer guidancedocumentation