NewRocket

ServiceNow Solution Architect – AI

NewRocket

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Job Level

SeniorLead

Tech Stack

CloudETLITSMServiceNowSOAP

About the role

  • Interface with end-users, IT teams, and key stakeholders to gather systems requirements
  • Design, develop, and deploy AI-driven applications and workflows on the ServiceNow platform
  • Integrate machine learning, natural language processing (NLP), and predictive analytics solutions into ServiceNow modules
  • Manage all aspects of application development (design, coding, debugging, testing, troubleshooting, and documenting)
  • Write complete programming and perform testing and debugging of applications
  • Design custom or product-based solutions based on ServiceNow applications
  • Configure integrations between ServiceNow via REST/SOAP web and other applications
  • Reflect impact assessment rules within service maps and validate with technical SMEs and stakeholders
  • Participate in user acceptance testing of resulting maps, impact rules, and event management work
  • Promote update sets and data across applicable SN environments
  • Remediate any production incidents that arise
  • Align with existing SN technical lead for map/event work for consistency.

Requirements

  • 8+ years’ experience supporting the implementation, administration, configuration, and/or development of ServiceNow in 2 or more capabilities (i.e. ITSM, ITOM etc.)
  • Strong experience with ServiceNow AI and automation capabilities, including Virtual Agent, Predictive Intelligence, Performance Analytics, and Now Assist
  • Hands-on experience with Now Assist features such as case summarization, resolution recommendations, and conversational workflows.
  • Experience with integration between ServiceNow and other systems/platforms using both mid servers and cloud to cloud.
  • Experience working with Web Services Integration (SOAP, REST)
  • Data Extraction Technologies (e.g. JDBC, ODBC) or ETL integrations
  • Proven experience with implementing ServiceNow CMDB, Discovery, Software Asset Management, ITSM, Service Catalog, and Workflows.
  • Experience in ServiceNow scripting including Business Rules, Client Scripts, UI Builder, Scripted REST APIs.
  • Ability to thrive in strategic planning, resource allocation, production methods, and coordination of people and resources.
  • Adapts quickly in a fast-paced environment.
Benefits
  • Official ServiceNow training for certifications
  • Support and guidance for skills development

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
AI-driven applicationsmachine learningnatural language processingpredictive analyticsServiceNowRESTSOAPscriptingdata extraction technologiesETL integrations
Soft skills
strategic planningresource allocationproduction methodscoordinationadaptability