NewRocket

ServiceNow Solution Architect – ITAM

NewRocket

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇮🇳 India

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Job Level

Mid-LevelSenior

Tech Stack

ServiceNow

About the role

  • Collaborate with end-users, IT teams, and key stakeholders to gather system requirements for ITAM (SAM & HAM), Discovery & CMDB.
  • Guide customers in understanding technical solutions tailored to their business needs with your expertise in ITAM processes.
  • Customize ServiceNow applications, configure integrations, and facilitate the rollout of new modules and applications.
  • Mentor project team members through peer reviews, provide technical guidance, and reflect impact assessment rules within service maps.
  • Participate in user acceptance testing, promotion of update sets, and remediation of production incidents related to your scope.
  • Collaborate with the SN technical lead to ensure a consistent approach and maintain operational documentation and SOPs effectively.

Requirements

  • At least 6 years of experience in supporting the implementation, administration, configuration, and/or development of ServiceNow in ITAM, Discovery & CMDB.
  • Proficiency in integrating ServiceNow with other systems/platforms, utilizing Web Services Integration, and working with Data Extraction Technologies.
  • Knowledge of ServiceNow scripting, strategic planning, and the ability to create technical design documents.
  • A four-year undergraduate degree in Computer Science, Computer Engineering, Information Systems, or relevant work experience is required. Additionally, candidates must be committed to continuous learning within the ServiceNow platform and beyond, including obtaining ServiceNow competency certifications and Module Accreditations.
  • Preferred certifications such as ITIL Foundation, ServiceNow CSA, and CAD are desirable.
Benefits
  • We Take Care of Our People
  • NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard.  We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact hr.in@newrocket.com.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
ServiceNowITAMDiscoveryCMDBWeb Services IntegrationData Extraction TechnologiesServiceNow scriptingtechnical design documentsconfigurationadministration
Soft skills
collaborationmentoringtechnical guidancecommunicationproblem-solvinguser acceptance testingimpact assessmentstrategic planning
Certifications
ITIL FoundationServiceNow CSACADServiceNow competency certificationsModule Accreditations