NewRocket

Client Partner – Manufacturing

NewRocket

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Job Level

SeniorLead

Tech Stack

GoServiceNow

About the role

  • Drive Revenue Growth: Own and exceed a multi-million-dollar annual revenue target through expansion of existing services and introduction of new solutions.
  • Cultivate Executive Relationships: Develop strong, trusted partnerships with C-suite stakeholders (CIO, COO, CRO, BU leaders) at top manufacturing accounts.
  • Act as a Strategic Advisor: Understand client business objectives, challenges, and industry dynamics to craft transformation roadmaps powered by ServiceNow.
  • Expand Account Footprint: Identify opportunities to grow share of wallet to 70%+ of the serviceable addressable market (SAM). Coordinate cross-functional teams to deliver value-added solutions.
  • Ensure Client Value Realization: Partner with delivery teams to ensure projects achieve promised outcomes, fostering client satisfaction and long-term success.
  • Support Strategic Pursuits: Partner with Account Executives in high-potential sales cycles, providing executive credibility and thought leadership.
  • Translate Business to Technology: Articulate how ServiceNow enhances core manufacturing functions such as supply chain, shop floor operations, EAM, quality, and safety.
  • Craft Industry Narratives: Shape value propositions and proposals that speak to the strategic business outcomes manufacturing leaders care about.
  • Influence Go-To-Market Strategy: Collaborate with marketing and leadership to refine vertical strategy, identify market trends, and position NewRocket as a thought leader.

Requirements

  • 15+ years of combined experience in or consulting for the manufacturing industry.
  • 5+ years in a senior leadership role (e.g., VP Operations, VP Supply Chain, Plant Director) or as a Principal-level consultant at a top-tier firm (Big 4 or equivalent).
  • Proven success leading digital transformation, business process re-engineering, or technology modernization initiatives.
  • Deep knowledge of manufacturing operations, supply chain optimization, Industry 4.0, and digital supply chain practices.
  • Experience with ServiceNow, either as a customer, program sponsor, or consulting leader.
  • Exceptional executive presence, communication, and storytelling abilities.
  • Recognized thought leadership in manufacturing (publications, conference speaking, or equivalent).
Benefits
  • Travel: Up to 50%
  • Health insurance
  • Professional development opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
digital transformationbusiness process re-engineeringtechnology modernizationsupply chain optimizationIndustry 4.0digital supply chain practices
Soft skills
executive presencecommunicationstorytellingstrategic advisingrelationship building