Quality Assurance Coordinator

Newrez LLC

Quality Assurance Coordinator at Newrez ensuring quality and compliance in residential mortgage letter content. Collaborating with various departments and overseeing quality assurance processes and projects.

Posted 7/14/2026full-timeFort Washington • Pennsylvania, Texas, Washington • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in quality assurance and compliance within the mortgage industry, with strong project management and communication skills. Capable of collaborating with various departments and managing teams to ensure high-quality business-critical documents.

Highest-signal resume keywords

Quality Control ExperienceMortgage Industry KnowledgeProject Management SkillsExcellent Written Communication SkillsAdvanced Microsoft Excel Knowledge

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Quality AssuranceDocument ReviewBusiness Letter FormattingQC and UAT TestingRegulatory ComplianceChange Documentation ManagementResearch AbilityAttention to DetailAnalytical SkillsTimely Programming of Letters

Soft Skills

Impeccable Organizational SkillsSelf-MotivatedExcellent Follow-Up SkillsEffective CommunicationAbility to Work Independently

Tools & Technologies

SharePointMicrosoft WordMicrosoft Excel

Industry Keywords

Mortgage ComplianceFederal RegulationsState RegulationsLocal LawsInvestor GuidelinesQuality-Oriented StrategiesRemediation RequestsLetter Recertification ProcessBusiness-Critical ProductsAnalytics-Based Environment

About the role

Key responsibilities & impact

Collaborate with IT, business unit leaders, and external vendors to ensure a high level of quality of business-critical statement and letter products, aligning with compliance, legal, regulatory, client, and strategic needs.
Regularly perform focused quality assurance reviews of business letters.
Consult with or provide expert advice to management of various lines of business when creating new letters, notices, and statements.
Collaborate with Compliance, Legal, Bankruptcy, and other departments to create and review statements, letters, and notices for quality and compliance in accordance with applicable federal, state, and local law, any applicable regulatory body, investor guidelines, company policy, and borrower experience standards.
Collaborate with print vendors to ensure letters are programmed timely and accurately, establish test plans, conduct proper testing and release to production.
Manage letter change documentation, ensuring all necessary approvals and process steps are documented by responsible parties.
Manage offshore team's performance related to quality review and test tasks.
Respond to remediation requests and oversee its resolution.
Responsible for the investigation and the resolution of letter related issues.
Create QC and UAT test scenarios, perform tests, record results.
Champion quality-oriented strategies, creating, designing, and implementing quality related policies.
Represent the department in company and third-party meetings with the ability to present to senior leadership.
Oversee special projects related to quality assurance, audit, QA/QC, and remediation.
Oversee the periodic letter recertification process.

Requirements

What you’ll need

High school diploma or equivalent, required.
Bachelor's Degree, preferred.
2-4 years quality control experience required.
3+ years mortgage experience, preferred.
Prior experience managing employees in an analytics-based environment or project management is a plus.
Ability to write and format professional business letters.
Project management skills.
Excellent written communication skills (grammar, spelling, and punctuation).
Knowledge of SharePoint.
Advanced knowledge of Microsoft Excel and Word.
Ability to effectively and professionally communicate with frontline associates, management, executives, clients, and investors.
Impeccable organizational skills and attention to detail.
Strong research ability, understanding complex, multi-level, multi-source information.
Self-motivated, self-starter with the ability to work independently with little to no supervision.
Excellent follow-up skills, and the ability to meet strict deadlines while maintaining highest quality performance.
Ability to work outside of normal business hours.

Benefits

Comp & perks

Medical, dental, and vision insurance
Health Savings Account with employer contribution
401(k) Retirement plan with employer match
Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave
Adoption Assistance
Tuition & Certification reimbursement
Employee Mortgage Loan Program
The Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardships
Newrez NOW: Through Newrez NOW, our Corporate Social Responsibility program, you’ll have opportunities to give back, lead, and make a difference.
1 company-paid Volunteer Time Off day (with over 40,000 volunteer hours contributed since our inception)
Matching Gifts Program - dollar-for-dollar up to $1,000
Access to grants, nonprofit resources, and volunteer opportunities
More than $6,000,000 donated since 2020
1 in 5 employees participates in at least one Employee Resource Group (ERG)