Director, Advocacy Programs – Mortgage Servicing

Newrez LLC

Director of Advocacy Programs overseeing Homeowner Advocacy quality, risks, and operational oversight at Newrez. Leading teams and contributing to risk mitigation and compliance in mortgage servicing.

Posted 5/15/2026full-timeCoppell • Texas • 🇺🇸 United StatesLeadWebsite

About the role

Key responsibilities & impact

Act as a trusted advisor to the VP, Homeowner Advocacy on program health, risks, and opportunities for improvement.
Support and coach direct reports, focusing on empowerment, problem-solving, and professional development.
Collaborate closely with Legal, Compliance, Operations, Exam Management, Portfolio Management, and other partners.
Respond to inquiries related to complaints, exams, audits, and regulatory requests.
Provide oversight and strategic support across five primary areas: Root Cause Analysis, Quality Review and Risk Mitigation, Vendor Oversight, Training & Procedures Oversight, and Reporting, Analytics, & Trend Analysis.
Oversee the Root Cause Manager and team responsible for investigating systemic issues driving complaints.
Ensure quality review processes are risk-based, consistent, and aligned with regulatory and legal expectations.
Provide leadership and support to the HOA Training Manager responsible for onboarding, ongoing training, and policy/procedure maintenance.
Lead HOA vendor oversight strategy for offshore letter completion support.
Prepare presentations and materials for executive leadership, audits, exams, and regulatory reviews.

Requirements

What you’ll need

Bachelor’s degree required
8+ years of experience in mortgage servicing, compliance, advocacy, regulatory response, or related risk-based functions
Demonstrated experience leading teams through managers or program leads
Strong analytical and problem-solving skills, with the ability to interpret trends and root cause drivers
Experience preparing or overseeing executive-level reporting, dashboards, or presentations
Excellent written and verbal communication skills.

Benefits

Comp & perks

Medical, dental, and vision insurance
Health Savings Account with employer contribution
401(k) Retirement plan with employer match
Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave
Adoption Assistance
Tuition & Certification reimbursement
Employee Mortgage Loan Program
Newrez Employee Emergency and Disaster Fund
1 company-paid Volunteer Time Off day
Matching Gifts Program - dollar-for-dollar up to $1,000
Access to grants, nonprofit resources, and volunteer opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Root Cause AnalysisQuality ReviewRisk MitigationVendor OversightTraining & Procedures OversightReportingAnalyticsTrend AnalysisExecutive-level reportingDashboard preparation

Soft Skills

LeadershipCoachingEmpowermentProblem-solvingAnalytical skillsCommunication skillsCollaborationProfessional developmentPresentation skillsInterpersonal skills

Certifications

Bachelor’s degree