Support Specialist

Newrez LLC

Premier Support Specialist facilitating operational support and customer service for mortgage transactions at Newrez. Serving as a key contact for borrowers, loan officers, and stakeholders throughout the mortgage process.

Posted 5/15/2026full-timeFort Washington • Pennsylvania, Washington • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Facilitate daily agency functions by providing direct operational and customer support to the Premier Services Team.
Support both refinance and purchase transactions.
Serve as a key point of contact for loan officers, loan processors, borrowers, attorneys, vendors, and realtors throughout the lifecycle of each file.
Ensure superior customer service while maintaining compliance with client requirements and internal service level agreements (SLAs).
Answer inbound calls, route inquiries, process incoming title work and contracts, monitor Premier ResWare queues and Outlook mailboxes, and maintain clear communication with internal and external stakeholders to ensure an exceptional customer experience.

Requirements

What you’ll need

High School diploma or equivalent required.
1+ year of title processing or relevant industry experience preferred.
1+ year of customer service experience preferred.
Experience with ResWare preferred.
Proficiency in Microsoft Word, Outlook, and Excel.
Excellent oral and written communication skills.
Strong attention to detail and organizational skills.
Ability to work under pressure and meet deadlines while maintaining professionalism.
Ability to work independently and complete assignments within prescribed procedures.
Strong problem-solving skills.
General understanding of title procedures and real estate transactions.
Ability to manage multiple tasks in a fast-paced environment.

Benefits

Comp & perks

Medical, dental, and vision insurance
Health Savings Account with employer contribution
401(k) Retirement plan with employer match
Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave
Adoption Assistance
Tuition & Certification reimbursement
Employee Mortgage Loan Program
The Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardships
Newrez NOW: Through Newrez NOW, our Corporate Social Responsibility program, you’ll have opportunities to give back, lead, and make a difference.
1 company-paid Volunteer Time Off day (with over 40,000 volunteer hours contributed since our inception)
Matching Gifts Program - dollar-for-dollar up to $1,000
Access to grants, nonprofit resources, and volunteer opportunities
More than $6,000,000 donated since 2020
1 in 5 employees participates in at least one Employee Resource Group (ERG)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

title processingcustomer serviceMicrosoft WordMicrosoft OutlookMicrosoft Excelproblem-solvingattention to detailorganizational skillstime managementreal estate transactions

Soft Skills

communication skillsprofessionalismindependenceability to work under pressureability to meet deadlinesability to manage multiple taskscustomer supportinterpersonal skillsteam collaborationadaptability

Certifications

High School diploma or equivalent