Senior Learning Consultant, Mortgage
Newrez LLC
full-time
Posted on:
Location: Arizona, Pennsylvania, Washington • 🇺🇸 United States
Visit company websiteJob Level
Senior
About the role
- Design, develop and author learning solutions to meet needs of multiple audiences (Sales, Operations, Management, Production Support)
- Consult and collaborate with stakeholders and SMEs to determine appropriate training content
- Determine appropriate delivery approaches and methodologies (ILT, VLT, eLearning, video, etc.)
- Build eLearning solutions, videos, classroom, and webinar training content
- Coordinate with SMEs to validate course design and content and obtain stakeholder approval/sign-off
- Use assessment tools and feedback to recommend updates and improvements to content and delivery
- Utilize project management skills to define and meet project milestones and escalate issues as necessary
- Facilitate and co-facilitate training; coach SME facilitators on best practices
- Sustain high level of acumen across the organization’s core product portfolio and stay informed on industry trends
- Design, develop, and facilitate an instructional design curriculum for cross-training internal Learning and Development team members
- Perform related duties as assigned by management
Requirements
- Minimum three (3) to five (5) years of mortgage sales and/or operations experience
- Experience in multiple channels a plus
- Five (5+) years of hands-on instructional design and content/training development for multiple media
- Three (3+) years of experience leading large, complex learning and development instructional design projects and/or curriculum development projects
- Deep working knowledge of adult learning theory and design/facilitation techniques
- Familiarity with a wide array of training concepts, practices, and procedures
- Ability to communicate and execute clear, consistent, and applicable learning experiences aligned to organizational goals
- Excellent project management skills
- Attention to detail and follow-through
- Excellent oral communication, presentation, writing and editing skills
- Strong interpersonal skills; ability to influence laterally and vertically
- Ability to work collaboratively with colleagues and peers
- Solid problem-solving and critical thinking skills
- Strong ability to effectively manage multiple projects/cases simultaneously
- Highly proficient in use of MS Office (Word, Excel, PowerPoint, Outlook); experience with Office 365, One Drive for Business, One Drive Web Portal, OneNote, and Visio a plus
- High proficiency and command of common authoring tools and course development methodologies (Articulate Storyline (2.0), Adobe Captivate, Adobe CC, Camtasia, etc.) a plus
- Advanced ability to develop video and audio files (Snag-It, Adobe Premiere Elements, Adobe Audition, iMovie, etc.) a plus
- Ability to travel within the U.S. (approximately 25% travel required)
- All employees required to have smart phones that meet Company security standards with ability to install apps such as Okta Verify and Microsoft Authenticator; employment contingent on this requirement