Newrez LLC

Quality Assurance Coordinator – On-site

Newrez LLC

full-time

Posted on:

Location Type: Office

Location: Fort Washington • Pennsylvania • Washington • United States

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About the role

  • Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications.
  • Direct the evolution, testing, and continuous refinement of the Newrez/Shellpoint letter library.
  • Form partnerships with internal stakeholders to review and ensure the precision, clarity, and brevity of the letter content.
  • Perform proactive testing to identify potential issues with letter content and criteria.
  • Collaborate with various departments within the organization.
  • Consult with or provide expert advice to management of various lines of business when creating new letters, notices, and statements.
  • Collaborate with Compliance, Legal, Bankruptcy, and other departments to create and review statements, letters, and notices for quality and compliance.
  • Manage offshore team's performance related to quality review and test tasks.
  • Respond to remediation requests and oversee its resolution.
  • Supervise the periodic letter recertification process.
  • Oversee special projects related to quality assurance, audit, QA/QC, and remediation.

Requirements

  • High school diploma or equivalent, required
  • Bachelor's Degree, preferred
  • 2-4 years quality control experience required
  • 3+ years mortgage experience, preferred
  • Prior experience managing employees in an analytics-based environment or project management is a plus
  • Ability to write and format professional business letters
  • Project management skills
  • Excellent written communication skills (grammar, spelling, and punctuation)
  • Knowledge of SharePoint
  • Advanced knowledge of Microsoft Excel and Word
  • Ability to effectively and professionally communicate with frontline associates, management, executives, clients, and investors
  • Impeccable organizational skills and attention to detail
  • Strong research ability, understanding complex, multi-level, multi-source information
  • Self-motivated, self-starter with the ability to work independently with little to no supervision
  • Excellent follow-up skills, and the ability to meet strict deadlines while maintaining highest quality performance
  • Ability to work outside of normal business hours.
Benefits
  • Medical, dental, and vision insurance
  • Health Savings Account with employer contribution
  • 401(k) Retirement plan with employer match
  • Paid Maternity Leave/Parental Bonding Leave
  • Pet insurance
  • Adoption Assistance
  • Tuition reimbursement
  • Employee Loan Program
  • Newrez Employee Emergency and Disaster Fund
  • Newrez NOW: Corporate Social Responsibility program
  • 1 Volunteer Time Off (VTO) day
  • Employee Matching Gifts Program
  • Newrez Grants Program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
quality controlproject managementletter writingdata analysiscompliance reviewquality assuranceauditremediationtestingletter recertification
Soft Skills
written communicationorganizational skillsattention to detailresearch abilityself-motivatedindependent workfollow-up skillstime managementcollaborationproblem-solving