Underwriter

• Responsible for the management and development of the underwriters
• Supervises daily activity of the Underwriters to ensure SLA are met or exceeded for both underwriting and conditions review.
• Responsible to ensure the proper training of the Underwriters on the LOS, AUS, regulatory and compliance policies, negotiating skills, 3rd party vendor services and any other area necessary to be effective in their role.
• Develops or utilizes system reports to effectively monitor and manage individual underwriter productivity and take appropriate action when necessary.
• Participates in and/or facilitates resolutions of individual file conflicts.
• Conducts the review of files requiring a second look at established by New Penn policies.
• Maintains and cultivates an effective working relationship with internal and external customers.
• Effectively communicates all decisions and any required conditions to the broker, Account Manager, Territory Manager and or Sales Manager
• Responds to all inquiries in a timely manner as established by company SLA’s.
• Carries out management responsibilities in accordance with New Penn policies and applicable state laws for team of associates including training, coaching, supervising, motivating, planning, assigning and directing work, monitoring performance and taking appropriate action when necessary.
• Participates in the selection and interview process for Underwriter candidates.
• Organizes and facilitates regular department meetings.
• Participates in management meetings as needed.
• Constantly evaluates the processes for improvement opportunities.
• Communicates with the Operations Manager, Sales Manager and other appropriate positions when service levels are at risk.
• Provides feedback to the other department Team Leads and the Operations Manager
• Develops and/or works with the training resources to develop training programs to ensure adequate growth and development of associates.
• Reviews HMDA data for accuracy on loans that the final disposition was completed by the Underwriter.
• Provides quality control responses in a timely manner.
• Monitors Secondary Marketing Outstanding Conditions Report and ensures conditions are being responded to in a timely manner.
• Identifies and develops a successor to this role.
• Performs other duties and special projects as required.

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