Business Analyst

• Collaborate with the business unit, IT business partners, other internal departments, and external firms to optimize system utilization
• Create reports and assist the business units with ad hoc data
• Proactively analyze and identify system enhancements to streamline workflow processes and improve efficiencies
• Manage a project list, analyze appropriate prioritization based on cost benefit analysis, and conduct prioritization meetings with business unit management team
• Create and clearly communicate detailed technical requirements to IT partners as well as to non-technical team members and management
• Development of process flows, job aids, and procedures relative to foreclosure, bankruptcy, property preservation, and post-foreclosure processes
• Act as a subject matter expert for system troubleshooting and running and creating oversight reporting as well as implementing system enhancements
• Performs additional projects and duties as assigned by supervisor
• Create, manage, and oversee ongoing enhancements of automation relative to default workflows systems

Business Analyst – Default System and Support

Business Analyst II

Cost Management Analyst

Senior Business Analyst – Global Payments Network