Territory Underwriting Specialist
Sentry
Director, Underwriting
Newrez LLC
full-time
Posted on:
Location Type: Remote
Location: Remote • Pennsylvania, Washington • 🇺🇸 United States
Visit company websiteJob Level
Lead
About the role
- Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications.
- Site or multi-site responsibility for the company’s originations consumer operations center.
- Motivate and lead an Underwriting team which consists of 4-8 Underwriting Managers each supporting 8-10 UW team members.
- Provide leadership within the various operations functions including, but not limited to, process flow management and implementation, state and federal compliance, risk assessment, policy and procedures implementation and pipeline management.
- Ensure that departmental areas of responsibilities are efficient, and that the loan files are supported by adequate documentation to ensure the viability of loans for sale in the secondary market.
- Lead and mentor underwriting managers in the lending channel.
- Subject matter expert and decision maker on underwriting execution in the channel.
- Implement corporate goals and initiatives as communicated by Operation’s senior management.
- Monitor monthly and quarterly production goals to support the center’s business plan.
- Monitor Trend and analyze underwriting performance based on service levels, QC results, Self-testing results, and delinquency and portfolio characteristics.
- Monitor and test compliance with regulatory requirements for Regulation B and HMDA.
- Manage process flows and procedures consistent with corporate goals, state and federal laws and secondary market investor requirements as well as monitoring the effectiveness of those flows and procedures.
- Interact with and help manage processing and closing vendors to address escalated issues, customer service and turnaround times.
- Resolve loan related problems as they are escalated past the teams.
- Work with the channel senior leadership to balance staffing levels and assist in selection of candidates for hire in the center.
- Manage vendors to address escalated issues, customer service and turnaround times.
- Analyze and suggest system changes to increase efficiency and productivity within the teams.
- Responsible for maintaining and updating worksheets, checklists, policies and procedures.
- Coach and counsel the team associates for peak performance.
Requirements
- Bachelor’s degree in business or related disciplines preferred or work experience equivalent.
- 8+ years’ experience in first and second mortgage UW or comparable financial services are required.
- FHA/VA expertise.
- Minimum of 5 years managing and leading in a mortgage production and team environment.
- Lending authority to $2MM.
- Must have excellent verbal and written communication skills, as well as a team focus.
- Knowledge of mortgage products is imperative, and an understanding of other types of financial products is desirable.
- Must be able to effectively manage in a high pressure, rapidly changing environment.
- Determine training needs on an ongoing basis.
- Participate in systems evaluations and recommendations.
- Oversee the recommendations from Managers/Directors to adjust staffing, scheduling to meet changing volume requirements and budget guidelines.
- Oversee the handling of customer complaints/requests and become involved in any that require additional management interception.
Benefits
- Medical, dental, and vision insurance
- Health Savings Account with employer contribution
- 401(k) Retirement plan with employer match
- Paid Maternity Leave/Parental Bonding Leave
- Pet insurance
- Adoption Assistance
- Tuition reimbursement
- Employee Loan Program
- The Newrez Employee Emergency and Disaster Fund is a new program to support our team members
- Newrez NOW: Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more
- 1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
- Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee
- Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
underwritingmortgage productsFHA expertiseVA expertiserisk assessmentpipeline managementcompliance monitoringprocess flow managementlending authorityfinancial services
Soft skills
leadershipcommunicationteam managementproblem-solvingmentoringcoachinganalytical skillscustomer serviceadaptabilitytraining needs assessment
