Newrez LLC

Quality Assurance Coordinator

Newrez LLC

full-time

Posted on:

Location Type: Office

Location: Fort Washington • Arizona, Pennsylvania, Texas, Washington • 🇺🇸 United States

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Job Level

JuniorMid-Level

About the role

  • Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications.
  • Direct the evolution, testing, and continuous refinement of the Newrez letter library.
  • Form partnerships with internal stakeholders to review and ensure precision, clarity, and brevity of letter content.
  • Perform focused quality assurance reviews of business letters.
  • Provide expert advice to management on creating new letters, notices, and statements.
  • Collaborate with Compliance, Legal, Bankruptcy, and other departments to create and review statements, letters, and notices.
  • Manage letter change documentation, ensuring all necessary approvals and process steps are documented.
  • Manage offshore team's performance related to quality review and test tasks.
  • Address internal and external quality assurance and audit inquiries.

Requirements

  • High school diploma or equivalent, required
  • Bachelor's Degree, preferred
  • 2-4 years quality control experience required
  • 3+ years mortgage experience, preferred
  • Prior experience managing employees in an analytics-based environment or project management is a plus
  • Ability to write and format professional business letters
  • Project management skills
  • Excellent written communication skills (grammar, spelling, and punctuation)
  • Knowledge of SharePoint
  • Advanced knowledge of Microsoft Excel and Word
  • Impeccable organizational skills and attention to detail
  • Strong research ability, understanding complex, multi-level, multi-source information
  • Self-motivated, self-starter with the ability to work independently with little to no supervision
  • Excellent follow-up skills, and the ability to meet strict deadlines while maintaining highest quality performance.
  • Ability to work outside of normal business hours.
Benefits
  • Medical, dental, and vision insurance
  • Health Savings Account with employer contribution
  • 401(k) Retirement plan with employer match
  • Paid Maternity Leave/Parental Bonding Leave
  • Pet insurance
  • Adoption Assistance
  • Tuition reimbursement
  • Employee Loan Program
  • Newrez Employee Emergency and Disaster Fund
  • Newrez NOW: Corporate Social Responsibility program
  • 1 Volunteer Time Off (VTO) day
  • Employee Matching Gifts Program
  • Newrez Grants Program

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
quality controlproject managementbusiness letter writingMicrosoft ExcelMicrosoft WordSharePointquality assuranceanalyticsdocument managementletter content review
Soft skills
written communicationorganizational skillsattention to detailresearch abilityself-motivatedindependent workfollow-up skillsdeadline managementcollaborationpartnership building
Certifications
high school diplomaBachelor's Degree