Global Client Manager
Newfront
full-time
Posted on:
Location Type: Hybrid
Location: Chicago • Illinois • 🇺🇸 United States
Visit company websiteSalary
💰 $71,400 - $111,500 per year
Job Level
Mid-LevelSenior
About the role
- Providing day-to-day support to clients by delivering a tailored combination of employee benefit solutions, communication strategies, and service administration through in-country broker partnerships.
- Build relationships with clients and carrier partners.
- Serve as the primary contact for clients and support Consultants on the team with client accounts.
- Manage client deliverables, open items, participate in meetings and from time to time, lead client calls.
- Manage the annual client renewal calendar.
- Manage escalated and complex client issues with minimal guidance.
- Manage policy implementations.
- Coordinate the management of client technology solutions alongside the Total Rewards Technology team and have basic knowledge of systems.
- Develop and deliver employee communications for clients.
- Responsible for staying abreast of regulatory changes and trends worldwide and ensuring client notices are sent in a timely manner.
- Review and oversee outsourced tasks.
- Provide training within the team as needed.
- Other tasks, duties or special projects as assigned.
Requirements
- Minimum of 3-5 years of employee benefits insurance industry experience required.
- Strong written and verbal communication skills; experienced in presentations and client-facing interactions.
- Demonstrated initiative, problem-solving, and resourcefulness in dynamic environments.
- Skilled in managing time, shifting priorities, and handling multiple tasks independently.
- Proven customer service professionalism with tact, clarity, and empathy.
- High attention to detail with experience in quality assurance and data accuracy.
- Proficient in Microsoft Office, Google Workspace, and quick to learn industry-specific platforms.
- Department of Insurance Life & Health License (required or completed within 3 months of start date)
Benefits
- Bonus
- Restricted stock units
- Discretionary awards
- Full range of medical benefits
- Financial benefits
- 401(k) eligibility
- Various paid time off benefits (vacation, sick time, parental leave)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
employee benefitsservice administrationpolicy implementationsquality assurancedata accuracy
Soft skills
communication skillsproblem-solvingresourcefulnesscustomer service professionalismattention to detailtime managementability to handle multiple tasks
Certifications
Department of Insurance Life & Health License