Client Partner

• Providing day-to-day support to clients by delivering a tailored combination of employee benefit solutions, communication strategies, and service administration through in-country broker partnerships.
• Build relationships with clients and carrier partners.
• Serve as the primary contact for clients and support Consultants on the team with client accounts.
• Manage client deliverables, open items, participate in meetings and from time to time, lead client calls.
• Manage the annual client renewal calendar.
• Manage escalated and complex client issues with minimal guidance.
• Manage policy implementations.
• Coordinate the management of client technology solutions alongside the Total Rewards Technology team and have basic knowledge of systems.
• Develop and deliver employee communications for clients.
• Responsible for staying abreast of regulatory changes and trends worldwide and ensuring client notices are sent in a timely manner.
• Review and oversee outsourced tasks.
• Provide training within the team as needed.
• Other tasks, duties or special projects as assigned.

Global Client Manager

Client Manager

Client Partner

Partner Development Representative

Client Partner

Senior Director, Client Partner – Services Sales & Delivery