Newfront

Senior Client Manager, Total Rewards

Newfront

full-time

Posted on:

Origin:  • 🇺🇸 United States • California

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Salary

💰 $99,600 - $124,500 per year

Job Level

Senior

About the role

  • Build strategic relationships with Mid-Market and Large Group (over 250+ lives) clients and carrier partners
  • Manage Mid-Market client project plans and lead client calls; serve as the primary contact for clients
  • Support Benefit Consultant and Sr. Benefit Consultant on Mid-Market client accounts and lead standard accounts with minimal guidance
  • Demonstrate proficiency in explaining technical analysis for plan renewal, marketing, budgeting, contribution scenarios and demographic analysis
  • Create client meeting deliverables and actively participate in meetings
  • Lead and manage the annual client calendar including strategic planning, renewal and marketing processes
  • Attend and conduct client meetings, including renewal and open enrollment
  • Manage escalated and complex client issues with minimal guidance
  • Manage product and carrier implementations
  • Coordinate management of client technology solutions alongside EB Systems and maintain basic EDI knowledge
  • Develop and deliver communication strategies for clients and stay abreast of compliance and benefit trends
  • Review and oversee outsourced tasks and conduct final review to ensure accuracy of compliance deliverables (5500s, SPD Wraps, annual notices, ACA)
  • Salaried, exempt, full-time role reporting to Manager, Client Services; US Hybrid-role based in Irvine, CA (Pacific Time Zone)

Requirements

  • Minimum of 5+ years of employee benefits experience in Mid-Market and Large Group
  • 5+ years of Employee Benefits experience in a brokerage setting with Mid-Market and Large Group Clients (California-based clients a plus)
  • Exceptional communication skills: written, public speaking and presentation preparation
  • Outstanding customer service skills, diplomacy, professionalism, and tact
  • Ability to analyze data and adopt new technology systems and software applications
  • Resourceful, takes initiative, solves problems, offers solutions, and makes process improvements
  • Ability to train, delegate, provide oversight and give feedback
  • Adaptability and flexibility to proactively address issues and client needs
  • Ability to multi-task, understand urgency and work with changing priorities and deadlines
  • Skilled at strategic project planning including extended time management
  • Ability to forge relationships and build trust with clients, carriers, and internal stakeholders
  • Independently manage accounts and support complex accounts with minimal guidance
  • Deep understanding of insurance industry knowledge
  • CA Department of Insurance Life License (required)
  • Pacific Time Zone work hours required; seasonal or intermittent travel to visit clients