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Enterprise Technical Account Manager
Newfold DigitalEnterprise Technical Account Manager providing expert technical guidance and onboarding for OCI customers. Managing incidents and driving customer success in cloud environments.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing enterprise cloud infrastructure, particularly with Oracle Cloud Infrastructure (OCI), while providing exceptional customer support and technical incident management. Capable of optimizing cloud environments through best practices in security, scalability, and performance.
Highest-signal resume keywords
Oracle Cloud Infrastructure (OCI) AdministrationTechnical Incident ManagementCustomer Relationship ManagementInfrastructure as Code (Terraform)Project Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Cloud Infrastructure SupportVirtual NetworkingLinux AdministrationIdentity and Access Management (IAM)Monitoring and ObservabilityBackup and Disaster RecoveryStorage ConfigurationCompute ProvisioningLoad BalancersVirtual Machines
Soft Skills
Excellent Written CommunicationExcellent Verbal CommunicationProject Management SkillsCustomer Relationship Skills
Tools & Technologies
KubernetesContainersVirtualizationDNSFirewalls
Certifications & Qualifications
OCI Architect CertificationOCI Professional Certification
Industry Keywords
Enterprise Cloud InfrastructureManaged Infrastructure PlatformsOperational Health ReviewsCustomer Success PlansService Improvements
Tech Stack
Tools & technologiesAWSAzureCloudDNSFirewallsKubernetesLinuxOracleTerraform
About the role
Key responsibilities & impact- Serve as the primary technical contact for premium OCI customers
- Provide expert troubleshooting for infrastructure, networking, compute, storage, virtualization, and cloud platform services
- Manage critical technical incidents from initial response through resolution
- Coordinate complex issues across engineering, operations, security, networking, and product teams
- Own customer communications throughout the lifecycle of major incidents
- Lead technical onboarding for new premium customers
- Review customer architecture and deployment plans
- Assist customers with: OCI tenancy configuration, Identity and access management, Networking, DNS, Virtual Cloud Networks (VCNs), Load balancers, Compute provisioning, Storage configuration, Monitoring, Backup strategies
- Validate production readiness before launch
- Provide best practice recommendations for: High availability, Disaster recovery, Scalability, Security posture, Cost optimization, Resource sizing, Performance optimization, Networking design, Identity management, Monitoring and observability
- Conduct recurring operational health reviews
- Monitor customer environments for operational risks
- Identify optimization opportunities before issues occur
- Recommend service improvements and new OCI capabilities
- Review platform usage and adoption
- Drive customer success plans for strategic accounts
- Recommend automation opportunities
- Identify recurring issues that should be addressed through documentation, tooling, or product improvements
- Contribute to internal knowledge base articles and runbooks
- Partner closely with: Technical Operations, Product Management, Engineering, Security, Customer Success, Professional Services, Sales to ensure an exceptional premium customer experience.
Requirements
What you’ll need- 5+ years supporting enterprise cloud infrastructure
- Experience administering Oracle Cloud Infrastructure (OCI), AWS, Azure, or Google Cloud
- Strong understanding of: Virtual networking, Linux administration, DNS, Firewalls, Virtual machines, Storage, IAM, Monitoring, Backup and disaster recovery
- Experience managing customer-facing technical escalations
- Excellent written and verbal communication skills
- Strong project management and customer relationship skills
- Preferred Qualifications: OCI Architect or OCI Professional certification
- Experience supporting hosting or managed infrastructure platforms
- Familiarity with Kubernetes, containers, and virtualization
- Experience with Infrastructure as Code (Terraform preferred)
- Experience supporting databases, web servers, and application hosting environments.
Benefits
Comp & perks- Excellent Health Insurance options to fit you
- HSA
- Medical
- Dental
- Vision
- Matching 401K
- Life/AD&D/STD/LTD
- Tuition Reimbursement
- Pet Insurance
- Generous vacation policy