Junior Support Developer

Newfold Digital

Automation Developer developing solutions for operations at Bluehost, ensuring support server uptime and identifying operational gaps through automation.

Posted 7/18/2026full-timeRemote • 🇧🇷 BrazilJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates advanced application development skills in Python and SQL, with a strong understanding of Linux and Windows server administration. Capable of implementing AI and automation solutions in customer service while ensuring operational efficiency and uptime.

Highest-signal resume keywords

Python Application DevelopmentSQL ProficiencyLinux Server AdministrationAI Implementation in Support OperationsAutomation Integration with Help Desk Systems

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

PythonSQLLinux AdministrationWindows AdministrationWeb Programming Languages (PHP, HTML, JavaScript, CSS)Automation Development OrchestratorsAI and NLP ModelsHigh-Availability EnvironmentsDevOps/SRE PracticesInformation Security

Soft Skills

Analytical Problem SolvingProactive OwnershipGood CommunicationStrategic Vision

Tools & Technologies

ZendeskZoho DeskN8nAirflowZapierPrometheusGrafanaELK

Industry Keywords

AutomationCustomer ServiceOperational EfficiencyCritical AutomationsCompliance

Tech Stack

Tools & technologies

AirflowGrafanaJavaScriptLinuxPHPPrometheusPythonSQL

About the role

Key responsibilities & impact

Develop automations for the Support/Operations team
Ensure uptime of support servers, maintaining the area’s critical automations
Identify operational gaps and resolve them with automations
Represent the Support team in technical projects with other departments
Support the implementation of AI, bots and automations in customer service
Create reports for internal clients

Requirements

What you’ll need

Analytical profile, with the ability to turn problems into solutions
Proactive and a sense of ownership in problem resolution
Good communication skills to work with different departments and stakeholders
Strategic vision, understanding the entire operation
Knowledge of Linux and Windows server administration
Advanced experience developing applications with Python
Advanced knowledge of SQL
Familiarity with AI and relevant terms (LLMs, function calling, RAG, fine-tuning and vector databases)
Familiarity with orchestrators for automation development
Knowledge of Help Desk systems (Zendesk or Zoho Desk), with a focus on automation integration
Intermediate knowledge of web programming languages (PHP, HTML, JavaScript, CSS) is a plus
Practical experience with AI applied to support operations (NLP models, ticket analysis, automatic classification, etc.) is a plus
Experience with advanced orchestration using tools like n8n, Airflow or Zapier is a plus
Prior work in high-availability (HA) environments, focused on uptime and reliability of critical automations, is a plus
Basic knowledge of DevOps/SRE practices, including CI/CD, monitoring and logging (Prometheus, Grafana, ELK, etc.) is a plus
Knowledge of information security as applied to automations, ensuring compliance and protection of sensitive data
Intermediate to advanced English

Benefits

Comp & perks

Monthly home office allowance of BRL 180.00
Meal or food allowance of BRL 44.55 per working day
Health and dental plans with no copayment for the employee
Well-being programs: partnership with Wellhub and a telemedicine program
Partnership with a pet health plan
Life insurance
Free website hosting
Annual merit reviews and promotions