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Level 1 Support Assistant - Finance
Newfold DigitalCustomer Support Assistant for remote customer inquiries with HostGator. Providing support via chat and email for their products and services.
About the role
Key responsibilities & impact- Assist customers using HostGator products and services via chat or email (tickets), providing support for questions and helping with issues they encounter.
Requirements
What you’ll need- Experience in customer service (experience with chat support is a major plus)
- Empathy as a personal value and a genuine interest in customer service
- Strong verbal and written communication skills
- Interest in learning more about the technology field
- Ability to multitask and perform well under pressure
- Willingness to learn
- Organized and execution-focused.
Benefits
Comp & perks- Meal voucher or food allowance of R$44.55 per working day
- Transportation voucher (mandatory for on-site employees)
- Health and dental plans with no copay for the employee
- Wellness program: Gympass and telemedicine
- Partnership with a pet health plan
- Educational platform: undergraduate and postgraduate programs, and language courses through more than 100 educational institutions at highly affordable rates
- Life insurance
- Free web hosting
- And much, much more!
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
EmpathyOrganizational SkillsExecution FocusWillingness to Learn