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Newfold Digital

Level 1 Support Assistant - Finance

Newfold Digital

Customer Support Assistant for remote customer inquiries with HostGator. Providing support via chat and email for their products and services.

Posted 7/10/2026full-timeRemote • 🇧🇷 BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on empathy and effective communication. Capable of multitasking and performing well under pressure while maintaining organization and a willingness to learn about technology.

Highest-signal resume keywords
Customer Service ExperienceChat Support ExperienceStrong Verbal CommunicationStrong Written CommunicationMultitasking Ability

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
EmpathyOrganizational SkillsExecution FocusWillingness to Learn
Tools & Technologies
HostGator ProductsChat Support Tools
Industry Keywords
Customer SupportTechnology Field

About the role

Key responsibilities & impact
  • Assist customers using HostGator products and services via chat or email (tickets), providing support for questions and helping with issues they encounter.

Requirements

What you’ll need
  • Experience in customer service (experience with chat support is a major plus)
  • Empathy as a personal value and a genuine interest in customer service
  • Strong verbal and written communication skills
  • Interest in learning more about the technology field
  • Ability to multitask and perform well under pressure
  • Willingness to learn
  • Organized and execution-focused.

Benefits

Comp & perks
  • Meal voucher or food allowance of R$44.55 per working day
  • Transportation voucher (mandatory for on-site employees)
  • Health and dental plans with no copay for the employee
  • Wellness program: Gympass and telemedicine
  • Partnership with a pet health plan
  • Educational platform: undergraduate and postgraduate programs, and language courses through more than 100 educational institutions at highly affordable rates
  • Life insurance
  • Free web hosting
  • And much, much more!