Principal Product Manager, CX Products

Newfold Digital

Principal Product Manager at Bluehost enhancing customer experience and driving AI solutions for SMB products. Collaborating cross-functionally to create intuitive user journeys and insight-driven strategies.

Posted 5/30/2026full-timeRemote • 🇺🇸 United StatesLead💰 $135,000 - $180,000 per yearWebsite

About the role

Key responsibilities & impact

Own and evolve the customer login and portal experience, balancing usability, security, and scale
Lead customer discovery with SMB users to uncover friction, unmet needs, and opportunities
Define and execute a clear product vision, strategy, and roadmap for customer experience and AI-driven features
Partner closely with UX, engineering, data, and AI teams to design intuitive, scalable experiences
Use data, experimentation, and customer insights to drive prioritization and continuous improvement
Thoughtfully integrate AI into the customer experience (personalization, automation, self-service)
Act as the voice of the customer, advocating for clarity, simplicity, and usability across the product

Requirements

What you’ll need

5+ years of product management experience, with a strong focus on customer experience or UX-led products
Proven experience owning core customer journeys (login, onboarding, portals, dashboards)
Experience serving SMB customers; background in SaaS, software, eCommerce, or retail preferred
Highly data-driven, with hands-on experience using analytics, experimentation, and metrics
Comfortable in a PM / UX hybrid role, collaborating closely with designers and engineers
Experience building or using AI-powered features, or strong personal use of AI tools in your workflow
A “vibe coding” mindset—collaborative, iterative, and hands-on with engineering
Thrive in fast-paced, ambiguous environments.

Benefits

Comp & perks

Excellent Health Insurance options to fit you
HSA
Medical
Dental
Vision
Matching 401K
Life/AD&D/STD/LTD
Tuition Reimbursement
Pet Insurance
Generous vacation policy

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

product managementcustomer experienceUX designdata analysisexperimentationAI integrationSaaSeCommercesoftwareretail

Soft Skills

collaborationadvocacycommunicationiterative mindsetadaptabilitycustomer-centric thinkingproblem-solvingleadershipusability focusdata-driven decision making