VP of Account Management
Newfire Global Partners
full-time
Posted on:
Location Type: Hybrid
Location: Boston • Massachusetts • 🇺🇸 United States
Visit company websiteSalary
💰 $200,000 - $225,000 per year
Job Level
Lead
About the role
- Serve as the executive sponsor for key accounts, ensuring client goals are understood, achieved, and exceeded.
- Lead and mentor a global team of account managers responsible for customer success, growth, and retention.
- Drive account planning and execution, identifying “land and expand” opportunities and translating them into actionable growth plans.
- Partner closely with Delivery and Advisory teams to ensure smooth handoffs, aligned expectations, and consistently excellent delivery outcomes.
- Establish and oversee Quarterly Business Reviews (QBRs) with clients to track value realization, outcomes, and partnership health.
- Help clients understand the full breadth of Newfire’s capabilities, from advisory and innovation to global delivery.
- Build frameworks, playbooks, and performance metrics that define and measure account success across the portfolio.
- Collaborate with Marketing, Finance, Advisory, and Delivery to align client success metrics with company growth and profitability goals.
- Foster a culture of proactive communication, transparency, and continuous improvement across client-facing teams.
Requirements
- Senior leadership experience in commercial, operational, and/or growth roles within high-growth B2B tech or digital health.
- Proven success expanding enterprise accounts through strategy, insight, and relationship management.
- Experience in account planning, client engagement, and multi-stakeholder growth frameworks.
- Demonstrated ability to integrate cross-functional teams across sales, marketing, and customer success in a global, remote-first context.
- Comfort working with venture-backed and joint venture structures, including experience developing strategic partnerships.
- Data-driven mindset with expertise in CRM, pipeline, and account performance metrics.
- Strong financial and operational acumen to connect customer success to company growth.
Benefits
- medical, dental & vision coverage
- health spending accounts
- voluntary benefits
- leave of absence policies
- Employee Assistance Program
- 401(k) program with employer contribution
- Flexible work schedules and time-off policy
- company equipment for all new full-time US-based remote employees
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account planningclient engagementrelationship managementgrowth frameworksperformance metricsdata-driven mindsetCRM expertisepipeline managementfinancial acumenoperational acumen
Soft skills
leadershipmentoringcommunicationcollaborationtransparencyproactive communicationcontinuous improvementstrategic thinkingclient success focuscross-functional integration