Senior Product Communications and Documentation Manager
Newfire Global Partners
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $126,000 - $150,000 per year
Job Level
Senior
About the role
- Define the strategy and be hands-on with the initial deliverables.
- Help drive the narrative of our software releases to help both our internal and external customers understand what is new and why it matters.
- Lay the groundwork for our documentation strategy, identifying the right 'quick wins' while building a roadmap for our next-gen documentation offering.
- Evaluate and plan an 'in-app' offering for training materials to offer end users product information at the time of need.
- Define the RACI as product communications and documentation functions evolve.
- Build a measurement framework, including KPIs for product enablement content.
- Create standards and define a governance process to keep materials up-to-date, retire stale content, standardize terminology, and enforce voice & tone across channels.
- Own our monthly product release showcase series to help drive understanding of upcoming product features.
- Create product communications and release notes for end users, client leadership, and internal audiences.
- Manage and update user guides and documentation for standard product functionality, selecting effective presentation formats, evaluating content quality, and editing for style, layout, design, grammar, clarity, and readability.
- Collaborate with subject matter experts (SMEs), Product, and Customer Success teams to ensure content reflects the latest functionality.
- Lead the project management and execution of major communications and documentation initiatives.
Requirements
- Bachelor’s degree in Instructional Design, Education, Business, Healthcare Administration, or a related field.
- 8+ years of experience in product content, product communications, technical writing, instructional design, knowledge management, or other related field, with 3+ years in managing at a project or program level.
- A strong point of view on product content, communications, and documentation offerings at a SaaS company.
- Solid writing skills, including the ability to research and document functionality and processes.
- Strong communication and presentation skills—able to explain complex topics clearly and confidently.
- Ability to drive projects forward and navigate an ambiguous and rapidly evolving environment.
- Strong understanding of software development processes and technical concepts.
- EST work hours required or ability to align with EST as standard.
Benefits
- Remote-first environment with company provided computer
- Thirteen paid holidays per year (average)
- Medical, dental and vision coverage with multiple levels of coverage
- HSA, FSA and Dependent Care accounts
- Short-term and Long-term disability
- Life and accidental death insurance
- Discounted voluntary benefits, such as additional life insurance
- Employee Assistance Program
- Paid Parental Leave
- Flexible vacation time
- 401(k) with employer matching and immediate vesting
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical writinginstructional designknowledge managementproject managementcontent governanceKPI measurementdocumentation strategyproduct communicationsuser guide managementpresentation skills
Soft skills
strong communicationpresentation skillsability to drive projectsnavigating ambiguitycollaborationleadershiporganizational skillsclarity in explanationediting for styleevaluating content quality
Certifications
Bachelor’s degree in Instructional DesignBachelor’s degree in EducationBachelor’s degree in BusinessBachelor’s degree in Healthcare Administration