Bilingual Customer Care Agent
NewComienzos
full-time
Posted on:
Location Type: Hybrid
Location: CDMX • Mexico
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Salary
💰 MX$27,200 per month
About the role
- Handle a high volume of inbound calls in a structured, fast-paced environment
- Assist customers with account-related inquiries, payments, replacements, and service questions
- Provide personalized support and solutions based on customer needs
- Recommend relevant services or options to enhance the customer experience
- Resolve issues efficiently, aiming for first-contact resolution
- Accurately document all interactions and maintain quality standards
Requirements
- Strong communication and interpersonal skills
- Customer-first mindset with empathy and professionalism
- Ability to multitask across multiple systems with accuracy
- Resilience in high-volume environments
- High attention to detail and integrity when handling sensitive information
- Reliability and strong sense of responsibility
Benefits
- Comprehensive health coverage (medical, dental, vision)
- Wellness and mental health support programs
- Life and disability insurance
- Retirement and financial wellness support
- Flexible work arrangements depending on role
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
communication skillsinterpersonal skillscustomer-first mindsetempathyprofessionalismmultitaskingresilienceattention to detailintegrityreliability