Technical Support Agent, Dutch

NewCo Communications

Technical Support Agent in Barcelona providing first line support for Dutch-speaking merchants. Handling inquiries and assisting with technical setups in a hybrid work environment.

Posted 4/30/2026full-timeBarcelona • 🇪🇸 SpainJunior💰 €18,700 - €21,100 per yearWebsite

Tech Stack

Tools & technologies

JavaSQL

About the role

Key responsibilities & impact

Handling first line inbound technical support requests by phone, e-mail and tickets (B2B)
Assisting new customers (merchants) with technical set-up of their account
Troubleshooting and investigating technical issues (e.g., technical set up of accounts, transaction statuses and errors, technical parameters, payment pages, errors related to product integrations)
Ensuring continuity of the merchant business by responding quickly and correctly
Providing additional product information
Maintaining a strong customer relationship
Collaborate effectively with team members and cross-functional departments to streamline processes and deliver seamless customer service.

Requirements

What you’ll need

Native-level proficiency in Dutch (both spoken and written) and a good command of the English language.
1-2 years of work experience in technical support / customer service in a technical environment
Tech-savvy: familiar with HTML, SQL, logs, Java, webdesign, coding, programming, etc.
A high school diploma or equivalent qualification is required.
Excellent communication skills, both verbal and written, to interact confidently with customers and provide accurate information.
Strong problem-solving abilities to address customer inquiries and resolve issues efficiently.
Proficiency in using computer systems and familiarity with different software applications.
Availability to work flexible shifts, including evenings, weekends, and holidays, to accommodate customer needs.

Benefits

Comp & perks

A diverse and lively workplace that values diverse cultures, fostering a fun and friendly atmosphere.
Hybrid working model
Opportunities for internal growth and career progression to advance your professional journey.
Extensive training provided, arming you with the knowledge and tools to excel in your role.
Exciting incentives and reward schemes to recognize your efforts and keep you motivated for impressive results.
A permanent role with a competitive salary for financial stability.
Unlimited coffee and fresh fruit on office days for an energy boost.
Free online Spanish lessons outside of working hours for skill development.
Comprehensive support for mental health and well-being- Ifeel app.
Unforgettable staff parties that bring the team together, creating lasting memories.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

HTMLSQLJavaweb designcodingprogrammingtechnical troubleshootingtechnical supportcustomer servicetechnical set-up

Soft Skills

communication skillsproblem-solvingcustomer relationship managementcollaborationadaptabilityattention to detailtime managementinterpersonal skillsactive listeningconflict resolution

Certifications

high school diplomaequivalent qualification