Customer Service Adviser – 12 Month Fixed Term Contract
Newcastle Building Society
full-time
Posted on:
Location Type: Hybrid
Location: Cobalt • 🇬🇧 United Kingdom
Visit company websiteSalary
💰 £23,859 - £26,553 per year
Job Level
Mid-LevelSenior
About the role
- Deliver exceptional customer service by handling inbound telephone queries
- Guide customers through the process of opening or closing their accounts
- Handle complaints with care
- Work in a fast paced environment following a clear daily schedule
- Measure performance on a variety of compliance and quality metrics
- Begin training with a combination of classroom and on the job learning for around 4 weeks
- Work a fixed shift rotation covering Monday to Friday and weekends
Requirements
- Some experience in a customer focused environment
- Ability to learn, navigate and use multiple systems and programs
- Ability to work in a fast-paced environment
- Genuine motivation to deliver high quality customer service
- Confident communicator (over the phone, via email or letter)
- Great attention to detail
Benefits
- Financial Corporate bonus scheme (on target 5%, up to a maximum 10%)
- Pension scheme (up to 9% employer contribution)
- Annual performance related pay reviews
- Colleague mortgage scheme
- Electric car salary sacrifice scheme
- Life assurance (4x salary) and income protection
- Access to our financial advisers
- Access to a range of high street and online discounts
- A 35-hour weekly contract
- 25 days’ annual leave + bank holidays (rises to 30 with length of service)
- The option to buy and sell up to 5 days’ holiday
- Hybrid working (typically 3 days home based, if your preference is to work from the office full time let us know)
- Above statutory family leave entitlement - 3 months full pay, 3 months half pay, regardless of gender or route to parenthood
- Access to a health cash plan through a Medicash scheme
- Access to an employee assistance programme
- Free onsite gym at our Cobalt head office and access to discounted gyms
- Two paid volunteering days each year
- Cycle to work scheme
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer servicecomplaint handlingattention to detailcommunicationmotivationability to learnability to navigate multiple systemsability to work in a fast-paced environment