Customer Manager – MITS, SaaS & Technology Services

New Zealand Trade and Enterprise

Customer Manager at NZTE focused on helping SaaS and Technology Services exporters grow internationally. Building partnerships and developing tailored work programmes for exporters in New Zealand.

Posted 5/6/2026full-timeAuckland • 🇳🇿 New ZealandJuniorWebsite

About the role

Key responsibilities & impact

Building strong, trusted partnerships with customers (SaaS and Technology Services exporters)
Gaining deep insight into their business models, challenges, and international ambitions
Co-developing tailored work programmes to help them achieve their goals
Taking a strategic-minded, critical-thinking approach to solve complex problems and help customers make high-impact decisions
Connecting customers with the right experts and global networks
Collaborating with NZTE colleagues across New Zealand and around the world

Requirements

What you’ll need

Proven experience in working with customers within the SaaS and Technology Services sector
Strong experience in working with high-paced, start-up customers that are focused on growing quickly
Ability to manage diverse start-up stakeholder relationships and develop clear, concise market growth plans
Strategic-minded approach to identifying customer needs, prioritising opportunities, and shaping practical pathways to international growth
An innovative and strategic-minded mindset, with the ability to think broadly about how to generate impact for our customers, and the energy to match the pace and ambition of fast-growing exporters

Benefits

Comp & perks

Flexible working (3 days in the office or with customers)
5 weeks annual leave

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

strategic thinkingcritical thinkingproblem solvingrelationship managementcollaborationinnovationcommunicationmarket growth planningcustomer insightstakeholder management