Student Success Specialist

New York University Tisch School of the Arts

Student Success Specialist at NYU ensuring students navigate resources and resolve issues effectively. Collaborating across departments to support student satisfaction and retention.

Posted 7/15/2026full-timeNew York City • New York • 🇺🇸 United StatesEntry Level💰 $70,000 - $84,700 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in student advocacy, case management, and data-driven decision-making to enhance student satisfaction and retention in a higher education environment. Proficient in collaborating with diverse stakeholders and utilizing student information systems to support academic progression.

Highest-signal resume keywords

Bachelor's Degree2+ Years Experience in Student AffairsData-Driven Decision MakingExcellent Interpersonal SkillsCase Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data GenerationReport GenerationStudent Information SystemsEarly Alert ToolsStudent Development Theories

Soft Skills

AdvocacyCommunication SkillsRelationship DevelopmentIndependent Detail Management

Industry Keywords

Enrollment ManagementAcademic AffairsStudent SuccessHigher EducationStudent Services

About the role

Key responsibilities & impact

Serve as an advocate charged with helping students navigate campus resources and resolve issues
Generate data and reports to help identify barriers to student satisfaction, retention and academic progression
Engage in outreach to and documentation of students identified as at risk
Collaborate with offices across the university to assist students in resolving issues, navigating support, and managing complex cases
Utilize student information systems and early alert tools to ensure data-driven practices, appropriate documentation and holistic student support
Support and advance strategic university goals and measures, including first-year retention, student satisfaction and belonging, and the 6-year graduation rate.

Requirements

What you’ll need

Bachelor's Degree
2+ years related experience in enrollment management, academic affairs, student affairs, or student success-related areas in a higher education environment administering outreach, support, case management and/or services to college students, or equivalent combination of education and experience.
Proven ability to support, advocate for and council student, successfully manage details independently and work within predetermined timelines
Ability to work within and navigate complex organizations to achieve outcomes
Excellent interpersonal skills, including the demonstrated ability to develop effective relationships and communicate with diverse populations and stakeholders
Ability to utilize data to inform decisions
Excellent written, and oral communication skills
Broad understanding of student services (academic and co-curricular) in a higher education setting
General knowledge of the range of student development and retention theories.

Benefits

Comp & perks

NYU aims to be among the greenest urban campuses in the country and carbon neutral by 2040.