AI Operations Lead

New York University Tisch School of the Arts

AI Operations Lead at NYU's AI Center of Excellence overseeing operations and support logistics. Managing access to AI tools and resources for the NYU community.

Posted 6/13/2026full-timeNew York City • New York • 🇺🇸 United StatesSenior💰 $90,000 - $110,000 per yearWebsite

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Own the day-to-day operational functions of the AI CoE
Manage the support queue
Provision access to commercial AI tools
Maintain operational documentation
Support event and communications logistics
Serve as the primary point of contact for the NYU community seeking access to AI tools

Requirements

What you’ll need

Bachelor's Degree
2+ years of relevant experience in operations, program coordination, IT support, or a related field
Familiarity with AI productivity tools such as ChatGPT, Gemini, Claude, or Microsoft Copilot
Experience with ticketing or service management systems (e.g., ServiceNow, Jira, Zendesk)
Strong written and verbal communication skills
Ability to work effectively and independently in a fast-paced environment

Benefits

Comp & perks

NYU aims to be among the greenest urban campuses in the country and carbon neutral by 2040.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

operationsprogram coordinationIT supportAI productivity toolsticketing systemsservice management systems

Soft Skills

strong written communicationstrong verbal communicationability to work independentlyability to work in fast-paced environment

Certifications

Bachelor's Degree