Manager, Instructional Media and Web Services

New York University Tisch School of the Arts

Manager overseeing the daily delivery and support of instructional media and web publishing tools at NYU. Ensuring reliable integration of video services into teaching, learning, and research workflows.

Posted 6/13/2026full-timeNew York City • New York • 🇺🇸 United StatesMid-LevelSenior💰 $105,000 - $125,000 per yearWebsite

About the role

Key responsibilities & impact

Oversee the daily delivery, implementation, and support of the University’s instructional media and web publishing tools.
Ensure that video and media services and academic web platforms are reliable, accessible, and effectively integrated into University teaching, learning, and research workflows.
Bridge the gap between technical infrastructure and frontline academic support.
Serve as the primary liaison between NYU IT and the third party vendors.

Requirements

What you’ll need

Bachelor's Degree in relevant fields around education and/or media production
5+ years experience in managing, designing, developing and delivering various kinds of effective educational technology and media services within budget and on schedule.
Experience working with vendors to deliver a technology service within NYU IT infrastructure.
Experience creating and managing workflow processes for educational technology and media projects.
Experience working on a variety of projects simultaneously.
Proven experience in implementing and managing ITIL-based processes and frameworks.
Experience with the application of ITIL lifecycle best practices to change, incident, and problem management process development and service design.

Benefits

Comp & perks

NYU aims to be among the greenest urban campuses in the country and carbon neutral by 2040.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

educational technologymedia servicesworkflow processesITIL-based processesservice designincident managementproblem managementchange management

Soft Skills

communicationliaisonproject managementorganizational skills

Certifications

Bachelor's Degree