Continual Service Improvement Manager, Global Infrastructure and Operations

New York University Tisch School of the Arts

Continual Service Improvement Manager responsible for enhancing service quality in Global Infrastructure and Operations at NYU. Focus on implementing ITIL principles for service improvement initiatives.

Posted 5/13/2026full-timeNew York City • New York • 🇺🇸 United StatesMid-LevelSenior💰 $160,000 - $180,000 per yearWebsite

Tech Stack

Tools & technologies

ITSM

About the role

Key responsibilities & impact

Drive Continual Service Improvement (CSI) across the Global Infrastructure and Operations service portfolio at NYU.
Identify, prioritize, and execute improvements that raise service quality, reliability, usability, and value.
Own the creation and ongoing maintenance of a comprehensive improvement backlog for every GIO service.
Develop 3-year service strategies and roadmaps.
Design targeted marketing and communication campaigns.
Work collaboratively with service owners to ensure improvements are implemented on time and deliver measurable results.

Requirements

What you’ll need

Bachelor's Degree or equivalent in Information Technology, Business, or a related field
5+ years of experience in IT Service Management with a strong focus on Continual Service Improvement (CSI) or equivalent improvement/program management roles.
Demonstrated success leading service improvement initiatives in a complex, multi-team, global environment.
Experience building and managing improvement backlogs, roadmaps, and cross-functional accountability structures.
Proven ability to design and execute communication/marketing plans for technical services.
ITIL Foundation (or higher) certification strongly preferred.
Additional certifications in service management, Lean/Six Sigma, or change management a plus.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account New York University Tisch School of the Arts Website LinkedIn All Job Openings 501 - 1000 employees 📚 Education 📱 Media Education
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Arts New York University Tisch School of the Arts is a renowned institution dedicated to the education and development of artists in various creative disciplines. It offers undergraduate and graduate programs in fields such as film, television, performing arts, and interactive media. Tisch provides a dynamic and supportive environment for students to cultivate their artistic skills, engage in innovative research, and explore new mediums while drawing inspiration from the vibrant arts culture in New York City and beyond. Continual Service Improvement Manager, Global Infrastructure and Operations 🔥 1 minute ago 🏢🏡 New York City – Hybrid 💵 $160k - $180k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior ⚙️ Operations Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Drive Continual Service Improvement (CSI) across the Global Infrastructure and Operations service portfolio at NYU.
Identify, prioritize, and execute improvements that raise service quality, reliability, usability, and value.
Own the creation and ongoing maintenance of a comprehensive improvement backlog for every GIO service.
Develop 3-year service strategies and roadmaps.
Design targeted marketing and communication campaigns.
Work collaboratively with service owners to ensure improvements are implemented on time and deliver measurable results. 🎯 Requirements
Bachelor's Degree or equivalent in Information Technology, Business, or a related field
5+ years of experience in IT Service Management with a strong focus on Continual Service Improvement (CSI) or equivalent improvement/program management roles.
Demonstrated success leading service improvement initiatives in a complex, multi-team, global environment.
Experience building and managing improvement backlogs, roadmaps, and cross-functional accountability structures.
Proven ability to design and execute communication/marketing plans for technical services.
ITIL Foundation (or higher) certification strongly preferred.
Additional certifications in service management, Lean/Six Sigma, or change management a plus. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Assistant Manager, Sales Ops 🔥 8 minutes ago HarperCollins Publishers 1001 - 5000 👥 B2C 📱 Media 🛍️ eCommerce Website LinkedIn All Job Openings Assistant Manager in Sales Ops at HarperCollins overseeing Adult and Children’s catalogs. Leading operational processes and supporting Sales team in New York office. 🏢🏡 New York City – Hybrid 💵 $70k - $75k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior ⚙️ Operations Talent Operations Partner 🔥 2 hours ago Savvy Wealth 51 - 200 💳 Fintech 💸 Finance 👥 B2C Website LinkedIn All Job Openings Talent Operations Specialist coordinating hiring processes and enhancing candidate experiences at Savvy Wealth. Increasing operational efficiency through automation and AI-enabled tools while managing recruiting workflows. 🏢🏡 New York City – Hybrid 💵 $95.5k - $115.5k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level ⚙️ Operations 🦅 H1B Visa Sponsor Market Operations Analyst 🔥 7 hours ago Insight Investment 501 - 1000 Website LinkedIn All Job Openings Market Operations Analyst at Insight Investment responsible for oversight of outsourced back-office. Handling open issues, refining processes, and collaborating with global teams in New York. 🏢🏡 New York City – Hybrid 💵 $110k - $125k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior ⚙️ Operations Senior Decision Scientist – Retail Pharmacy Operations 🔥 8 hours ago CVS Health 10,000+ employees ⚕️ Healthcare Insurance 🛒 Retail 🧘 Wellness Website LinkedIn All Job Openings Senior Decision Scientist supporting RX and immunization growth initiatives at CVS Health. Develop insights-driven materials and collaborate with stakeholders to improve analytics solutions. 🏢🏡 New York City – Hybrid 💵 $111.2k - $222.5k / year ⏰ Full Time 🟠 Senior ⚙️ Operations Field Operations Technician 🔥 16 hours ago Treeswift 1 - 10 Website LinkedIn All Job Openings Field Operations Technician at Treeswift managing utility pilot data collections. Lead critical field operations with a focus on data quality and customer satisfaction. 🏢🏡 New York City – Hybrid 💵 $90k - $110k / year 💰 $4.8M Seed Round on 2022-03 ⏰ Full Time 🟢 Junior 🟡 Mid-level ⚙️ Operations 🚫👨‍🎓 No degree required View More Operations Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

IT Service ManagementContinual Service Improvementservice improvement initiativesimprovement backlogsroadmapscommunication plansmarketing plans

Soft Skills

collaborationleadershiporganizational skillsprioritizationexecution

Certifications

ITIL FoundationLeanSix Sigmachange management