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Director, IT Resiliency, GCC, MIM
New York University Tisch School of the Arts. Lead IT Resiliency, Global Command Center, and Major Incident Management functions .
Posted 4/20/2026full-timeNew York City • New York • 🇺🇸 United StatesLead💰 $165,000 - $205,000 per yearWebsite
Tech Stack
Tools & technologiesServiceNow
About the role
Key responsibilities & impact- Lead IT Resiliency, Global Command Center, and Major Incident Management functions
- Oversee IT Resiliency program for enterprise systems
- Manage monitoring and incident response environment
- Establish and govern major incident strategy and operating model within ServiceNow
- Ensure integration with monitoring systems and regulatory compliance
Requirements
What you’ll need- Bachelor's Degree
- Master's Degree preferred
- 10+ years of experience managing large and complex IT Resiliency programs
- Knowledge of industry best practices around IT Resiliency (Disaster Recovery)
- Expert level knowledge of IT Resiliency and Global Command Center Operations
- Excellent problem-solving and organizational skills
Benefits
Comp & perks- NYU aims to be among the greenest urban campuses in the country
- Carbon neutral by 2040
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
IT ResiliencyMajor Incident ManagementDisaster RecoveryServiceNowMonitoring SystemsIncident Response
Soft Skills
problem-solvingorganizational skills