Associate, Community Relations, Program Design

New York Cares

Community relations associate managing nonprofit and school partnerships across New York City. Designing volunteer programs and using Salesforce data to improve community impact.

Posted 8/7/2026full-timeNew York City • New York • 🇺🇸 United StatesJuniorMid-Level💰 $62,000 - $68,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in program design, volunteer management, and community engagement, with a strong focus on partnership cultivation and strategic planning. Proficient in using Salesforce and project management tools to enhance project outcomes and community impact.

Highest-signal resume keywords

Program DesignVolunteer ManagementCommunity EngagementSalesforceProject Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Program DesignVolunteer ManagementData ReportingProject ManagementCRM Systems

Soft Skills

Interpersonal SkillsWritten CommunicationVerbal CommunicationOrganizational SkillsCollaboration

Tools & Technologies

SalesforceMicrosoft Office SuiteAsanaSurveyMonkey

Industry Keywords

NonprofitCommunity PartnersSocial ImpactVolunteerismNew York City

About the role

Key responsibilities & impact

Manage a portfolio of community partners across New York City's five boroughs as the primary CR&PD contact
Design, coordinate, and support regular volunteer programs and projects aligned with partner needs and community priorities
Conduct partner kickoff calls, periodic check-ins, and site visits
Provide strategic planning and guidance to elevate the partner experience
Use partner and volunteer feedback and data to inform program design and improvements
Maintain partner and project records in Salesforce
Monitor portfolio activity, project engagement, and progress toward team goals using dashboards and tracking tools
Expand project engagement across the community partner portfolio
Collaborate with other New York Cares departments on partner strategy, volunteer placement, and shared priorities
Support community-partner events and volunteer projects

Requirements

What you’ll need

1–2 years of professional work experience with a nonprofit, school, or government agency
Experience in program design, volunteer management, or community engagement
Exceptional interpersonal skills for cultivating and managing partnerships
Strong written and verbal communication skills for reports, presentations, and internal/external communications
Solutions-oriented, collaborative, eager to learn, iterate, and contribute to innovation in program design and impact
Highly organized, able to manage multiple priorities, and attentive to detail
Comfortable using Microsoft Office Suite (Outlook, Word, Excel, Teams)
Experience with data reporting tools such as SurveyMonkey
Demonstrated ability to manage complex projects, timelines, and deliverables
Experience with project management tools; Asana preferred
Experience with CRM systems; Salesforce preferred
Interest in social impact, volunteerism, and New York City communities
Commitment to New York Cares’ mission and values
Ability to conduct external partner site visits and attend occasional evening/weekend program events

Benefits

Comp & perks

Hybrid schedule: In office Mon/Tue/Thu; Remote Wed/Fri
11 paid holidays + 3 floating holidays
Paid time off: 12 days in year 1 + paid last week of Dec. 18 days in year 2
Paid sick leave
Medical, dental, and vision coverage (80% employer-paid)
Life and disability insurance
403(b) plan
Flexible spending accounts
Transit reimbursement