Contact Center Associate I – Telemarketing
New York Blood Center
full-time
Posted on:
Location Type: Hybrid
Location: St. Paul • Minnesota • United States
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Salary
💰 $18 per hour
About the role
- Ensures that blood collections goals are met by calling appropriate donors
- Calls appropriate donors based on inventory needs
- Uses assertive communication to secure appointments
- Participates in programs to increase donor base
- Meets individual and team goals for appointments and dials per hour
- Maintains accurate donor files and fills out appropriate forms
- Must be able to navigate a computer quickly
Requirements
- High School Diploma or Equivalent
- Minimum 1 year experience in telemarketing and/or customer service
- Customer service training experience preferred
- Ability to organize and prioritize
- Basic computer, typing skills, and math skills
- Excellent interpersonal communication skills
- Accurate oral and written communication skills
- Persuasive sales skills and problem solving skills
- Ability to work independently and meet deadlines
- Willingness to follow direction
Benefits
- Medical insurance
- Vision insurance
- Dental insurance
- Paid time off
- Sick days
- 403(b) retirement plan with employer contribution
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
telemarketingcustomer servicetyping skillsmath skills
Soft Skills
assertive communicationinterpersonal communicationoral communicationwritten communicationpersuasive sales skillsproblem solvingorganizational skillsprioritizationindependencedeadline management
Certifications
High School DiplomaEquivalent