New Wave Design

Sales

• Interact with new and existing customers to increase sales of NWD’s products and services
• Manage ~3-4 customer accounts or a pre-defined territory within the US Eastern Region
• Research, profile, and qualify potential customers to develop a robust and accurate sales pipeline
• Utilize proven sales techniques to initiate contact, assess customer needs, and present NWD solutions that address technical and program requirements
• Prepare and deliver presentations, demonstrations, and proposal materials that effectively communicate NWD’s capabilities and value proposition
• Support quoting activity, proposal preparation, and follow-up communication to ensure a smooth sales process and positive customer experience
• Troubleshoot and resolve customer issues in coordination with internal teams to ensure satisfaction and maintain relationships
• Maintain a strong understanding of NWD’s product portfolio, competitive positioning, and industry trends
• Maintain accurate opportunity and customer data within the CRM system (Salesforce)
• Coordinate with internal departments, engineering, operations, contracts, and program management, to meet customer expectations
• Participate in trade shows, industry events, and customer meetings as required
• Other related duties as assigned

Sales Associate

Account Manager

• Serve as the primary point of contact for assigned customers, ensuring consistent communication and customer satisfaction.
• Manage day-to-day account activities, including order tracking, status updates, and coordination with internal departments.
• Identify and qualify new opportunities within existing accounts to drive revenue growth and expand NWD’s footprint.
• Accurately forecast bookings events and value.
• Build and maintain long-term customer relationships through proactive engagement and responsive support.
• Support proposal development, quoting, and contract coordination in partnership with Sales and Program Management.
• Maintain a deep understanding of NWD’s product portfolio, capabilities, and competitive landscape.
• Coordinate technical meetings and discussions between customers and NWD engineering teams to ensure alignment on requirements and solutions.
• Monitor program and project status to ensure customer expectations are met or exceeded.
• Maintain accurate customer and opportunity data within the CRM system (Salesforce).
• Participate in customer visits, reviews, trade shows, and industry events as required.
• Other related duties as assigned.

• Responsible for the Eastern Sales Region at New Wave Design.
• Develop and execute regional and account growth strategies.
• Develop customer technical design leads and manage the sales functions within the eastern sales region.
• Define and lead the capture strategy and sign channel partners.
• Collaborate with other department heads and corporate leadership to ensure customer satisfaction.
• Manage sales and opportunity pipeline, including expected bookings and forecasted revenue.
• Recommend and implement an annual regional sales and account growth strategy.
• Participate in the strategic business planning and budgeting process.

Sales Associate

Account Manager

Regional Sales Leader