Technical Support Engineer

New Relic

Technical Support Engineer supporting New Relic customers with technical issues. Collaborating with teams to solve complex problems while ensuring exemplary customer service.

Posted 5/4/2026full-timeRemote • 🇮🇪 IrelandMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

AnsibleAWSAzureChefCloudDockerJavaScriptKubernetesLinuxOpenShiftPuppet

About the role

Key responsibilities & impact

Collaborate across teams to assist in solving complex technical customer problems across our product suite.
Strong analytical and technical troubleshooting skills.
Impeccable customer service skills and display genuine empathy towards customers.
Work closely with our software engineering teams to resolve advanced customer issues.
Support New Relic customers by resolving various installation, configuration, and data exploration requests.
Be an advocate for our customers to our Product Organization by providing feedback on feature requests and bugs that improve the customer experience of the New Relic platform.
Advance your skills through additional training and exposure to other features and capabilities of our Products.

Requirements

What you’ll need

Has a track record of providing superior end-user software support via email, phone, and social media.
Love delighting customers, even those who are having a tough day!
Experience building, maintaining, and/or monitoring servers in an enterprise environment.
A good understanding of Linux-based web hosting and Linux environments (services, permissions, and file manipulation).
Knowledgeable about AWS and containerisation technologies such as Docker and Kubernetes.
Has experience with web technologies and cloud infrastructures: Web Servers (Windows or Linux), OS Distributions, network and systems troubleshooting tools, web development platforms, cloud hosting services like AWS, Azure, Google, etc.
Has working knowledge of container management software such as Docker, Kubernetes, OpenShift, etc.
Understands the concept and use of automation/configuration management using tools like Ansible, Chef, Puppet or an equivalent.
Additional background in front-end web development and know your way around JavaScript and WebDriver would be a plus.
Collaborates easily across teams or disciplines to solve problems.

Benefits

Comp & perks

Fostering a diverse, welcoming and inclusive environment
Flexibility for work in various workplaces including fully office-based, fully remote, or hybrid

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

LinuxAWSDockerKubernetesAnsibleChefPuppetJavaScriptWebDriverweb development

Soft Skills

analytical skillstechnical troubleshootingcustomer serviceempathycollaborationproblem-solvingcommunication