Technical Success Manager

New Relic

Technical Success Manager at New Relic managing customer support and optimizing product adoption. Fostering technical relationships and driving platform success for enterprise clients.

Posted 4/14/2026full-timeRemote • Arizona • 🇺🇸 United StatesJuniorMid-Level💰 $149,000 - $186,000 per yearWebsite

About the role

Key responsibilities & impact

Own customer adoption, onboarding, and continued success at your customer base.
Document adoption and success
Lead all aspects of the adoption, optimization, and integration of New Relic’s products within customers’ business infrastructure
Be a joint partner with Sales to identify revenue opportunities through the upsell of new services and contract renewals
Voice support for new product features & provide customer feedback to New Relic product management and engineering groups
Maintain a deep understanding of the customer’s business as well as their technical environment
Lead interactive product demonstrations for diverse audiences, showcasing key workflows and answering real-time technical inquiries to drive platform adoption.
As this is a field-based role you will need to enjoy some travel, extensive travel opportunities for those that want to.

Requirements

What you’ll need

2+ years of pre or post sales experience within the software industry
1+ years of demonstrated pre or post sales experience working with enterprise customers
Strong technical background and sales/customer orientation
A desire to learn new technologies
An interest in or previous experience of performance monitoring tools (infrastructure, application, web or mobile, user experience)
Ability to keep up to date project plans and documentation.
Fluent in English

Benefits

Comp & perks

healthcare
dental
vision
parental leave and planning
mental health benefits
401(k) plan and match
flex time-off
11 paid holidays
volunteer time off
other competitive benefits designed to improve the lives of our employees

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

performance monitoringtechnical documentationcustomer onboardingproduct integrationproduct demonstrationupsellingcontract renewaltechnical inquiriesproject management

Soft Skills

customer successsales orientationcommunicationinterpersonal skillsadaptabilityproblem-solvingteam collaborationcustomer feedbackpresentation skills