Handle high amounts of incoming calls.
Draft immigration forms.
Identify and evaluate customers’ needs to deliver satisfaction.
Build sustainable relationships of trust through open and interactive discussion.
Provide accurate, valid, and comprehensive information by using the right methods/tools.
Manage and update assigned cases every month.
Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution.
Keep records of customer interactions, process customer accounts, and file documents.
Follow communication procedures, guidelines, and policies.
Go the extra mile to engage customers.

Requirements

English fluency, able to read, write, and speak with complete ease and near perfection.
Working business hours in the Arizona time zone.
Bachelor’s degree from an accredited university, preferred, not required.
Prior experience as a legal assistant or paralegal is preferred.
Passion for immigration law and demonstrated commitment to social justice and our mission.
Excellent verbal and written communication skills.
Highly organized and detail-oriented; must be able to work in a multi-tasking fashion.
Strong interpersonal skills, including the ability to advocate with governmental and other organizations.
Ability to effectively manage a large caseload.
Experience working with diverse populations, especially non-native English speakers.
Must be able to effectively communicate with clients of diverse cultural and language backgrounds.
Some proven customer support experience or experience as a client service representative.
Strong phone administration skills and active listening capabilities.
Customer orientation and capacity to adapt/respond to different types of characters.
Exceptional communication and presentation skills.
Ability to multitask, prioritize, and control time effectively.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

immigration formscase managementcustomer supportlegal assistantparalegal

Soft Skills

communication skillsinterpersonal skillsorganizational skillsdetail-orientedmultitaskingcustomer orientationactive listeningadvocacy

Certifications

Bachelor’s degree