Customer Support Representative

New Era Technology

Customer Support Representative supporting inquiries regarding telecommunication plans and services. Join New Era Technology's team-oriented culture focused on personal and professional growth.

Posted 6/26/2026part-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 CA$19 - CA$21 per hourWebsite

About the role

Key responsibilities & impact

Respond to customer inquiries about their telecommunication plans and services.
Assist clients with telecommunication products and issues
Review Customer’s account and assess their needs
Provide general information about the organization.
Refer clients to specialists when needed.
Receive, understand, resolve complaints, and offer solutions.
Advise and recommend products and services that meet the customer’s needs
Provide customers, based on their needs, with information about products, services, and current promotions
Schedule and confirm appointments with customers for service subscription requests
Create, complete, and correct purchase orders (PO) according to customer requests
Identify and suggest improvements to enhance our services.
Adhere to the information security policy to ensure the availability, integrity, and confidentiality of all data, in any form (text, graphic, audio, visual, digital, etc.).
Other duties as assigned.

Requirements

What you’ll need

High school diploma or equivalent
Customer Service: 1–3 years of experience in customer support, with a strong emphasis on opening support tickets and resolving customer issues via phone; hands-on experience with ticketing systems and high-volume call handling is a significant plus.
User experience with good working knowledge of the Office Suite
Comfortable with technology
Telecommunications product knowledge is an asset

Benefits

Comp & perks

Computer equipment provided.
No sales or solicitation.
Minimum 20 hours per week, Monday to Friday.
Flexibility to schedule up to 37.5 on occasion as necessary.
Dynamic work environment and great team.
Paid training.
Quick onboarding.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer supportticketing systemscall handlingpurchase orderstelecommunications product knowledge

Soft Skills

communicationproblem-solvingcustomer serviceinterpersonal skillsadaptability

Certifications

high school diploma