Director, Information Technology - Clinical Research
Alcanza Clinical Research
Cloud
Physical Security Support Analyst
New Era Technology
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $75,000 - $90,000 per year
Job Level
Mid-LevelSenior
Tech Stack
Cloud
About the role
- Assist field and internal technical resources in analyzing, installing, troubleshooting, configuring, and maintaining security infrastructure and application components relating to Access Control, Video Surveillance, and Intrusion Alarm technologies.
- Provide direction, information, and technical support to field technicians and/or internal stakeholders working on various security related projects and/or technologies.
- Act as overall Electronic Security subject matter expert for National and International multi-site deployments, relating to video surveillance, intrusion alarms, and card access technologies.
- Maintain up-to-date knowledge of all various manufacturer product lines and disseminate training related information when available.
- Provide remote support and act as the main technical point of contact for assigned field technicians working on various technologies including video surveillance, intrusion alarms, and card access systems.
- Manage assigned workload and deliver services in accordance with established objectives set forth by Project Team.
- Work with central station monitoring provider to set up new accounts and monitor day to day alarms and troubles pertaining to intrusion alarms.
- Provide regular technical check-ins to various cloud-based systems relating to video surveillance, intrusion alarm, and card access technologies to confirm system functionality.
- Consult with assigned customers, vendors, sales, or other individuals to discuss and formulate estimates and resolve issues for assigned customer’s projects.
- Provide daily updates on status of scheduled deployments.
Requirements
- Associates degree in Electronics, Computer Technology or related field, or 3+ years of technical field experience.
- 1+ year(s) of experience working in the security industry.
- Must be able to clearly communicate and provide reasoning to a wide array of technically skilled people via email and telephone.
- Ability to manage multiple tasks related to assigned technology projects.
- Excellent customer service skills.
- Collaborate with team members daily on troubleshooting and resolution regarding various technologies.
- Proficient with MS Office Suite
- Experience or ability to read schematics or drawings
- Must be able to quickly learn various manufacturer’s software thru online training platforms or facilitated training sessions
- Applicants must have permanent U.S. work authorization. This position does not offer visa sponsorship
