New Era Technology

Senior DevOps Engineer

New Era Technology

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Job Level

Senior

Tech Stack

AnsibleApacheAWSAzureCloudDNSGrafanaJavaJenkinsKafkaLinuxNoSQLPerlPythonRabbitMQReactSplunkSpringSQLTCP/IPTerraform

About the role

  • Experience in Site Reliability Engineering (SRE) and DevOps practices, focusing on DNS, DHCP, and IP Address Management (DDI) systems. This role involves supporting the reliability, scalability, and performance of our infrastructure, as well as automating processes to improve efficiency.\n
  • Assist with the deployment, implementation, operations, and product life-cycle management of critical services and solutions within the global enterprise environment.\n
  • Help resolve incidents and problems associated with DNS, DHCP, IPAM, NTP, and Proxy.\n
  • Manage day-to-day checkouts in the DDI space.\n
  • Follow established policies and procedures for preparing and executing break-fix changes, handling incidents, and escalations.\n
  • Maintain existing runbooks and create new documentation.\n
  • Ensure assigned service tickets, incidents, and changes are updated and closed within agreed SLA.\n
  • Prepare detailed RCA reports and track respective action items until closure.\n
  • Help define, operationalize, and transition sustainable processes to manage, maintain, support, and operate DDI Infrastructure.\n
  • Communicate and collaborate with cross-platform teams on technical challenges and solutions.\n
  • Maintain accurate diagrams, inventory, and documentation on DDI products deployment and infrastructure.\n
  • Identify key risk areas and suggest new process improvement opportunities.\n
  • Develop service validation and testing capabilities and dashboards to monitor the overall health and performance of the security solutions.\n
  • Ensure DDI services are running within expected performance thresholds.\n
  • Peer review and approve changes/tasks.\n
  • Provide engineering support to other teams in support of making configuration changes.\n
  • Collaborate with other internal/external teams such as Network Operations, Architecture and Engineering, vendors, and clients on new configuration designs and deployments.\n
  • Design, develop, test, and maintain high-quality software solutions following best practices and coding standards.\n
  • Participate in on-call rotations for incident response and proactive incident measures.\n
  • Monitor infrastructure using SRE tools and suggest improvements as necessary.\n
  • Automate infrastructure across the CI/CD pipeline.

Requirements

  • Bachelor\'s degree in Computer Science, Engineering, or a related field.\n
  • Some experience in SRE and DevOps roles, with a focus on DDI systems.\n
  • Basic knowledge of DNS, DHCP, and IP Address Management.\n
  • Proficiency in scripting languages such as Python, Shell, or Perl. Java is a plus.\n
  • Experience with infrastructure-as-code tools like Ansible, Terraform, and Jenkins.\n
  • Familiarity with cloud platforms such as AWS, Azure, or Google Cloud.\n
  • Good problem-solving skills and attention to detail.\n
  • Strong communication and collaboration skills.\n
  • Basic understanding of networking concepts such as TCP/IP, DNS, HTTP, and routing.\n
  • Experience developing web applications using frameworks like Spring MVC, DropWizard, or React.