Operations Center Team Lead – Level III

New Energy Equity

ROC Team Lead overseeing solar fleet monitoring operations and mentoring junior analysts at ESS. Managing daily tasks, coordinating operations, and enhancing efficiency in solar asset management.

Posted 6/26/2026full-timeRemote • Maryland • 🇺🇸 United StatesSenior💰 $80,000 - $100,000 per yearWebsite

About the role

Key responsibilities & impact

The ROC Team Lead is the senior technical operator within ESS’s Remote Operations Center, reporting to the Engineering & ROC Manager.
This role combines hands-on solar fleet monitoring across 900+ MW of distributed generation assets with day-to-day coordination of the ROC analyst team.
Coordinate daily ROC operations including shift handoffs, task prioritization, and workload distribution across the analyst team.
Mentor and develop junior Operations Analysts on monitoring best practices, alert triage, and escalation procedures.
Own the ROC shift schedule, including weekend monitoring coverage, and ensure adequate staffing for all operational windows.
Serve as the primary escalation point for complex or ambiguous alerts before routing to Engineering.
Closely monitor and analyze day-to-day performance data for ESS’s distributed solar portfolio to identify equipment outages and underperformance.
Identify and collect fault information and communicate effectively with field technicians, Manager, and clients to initiate service tickets.
Respond to alerts generated by DAS monitoring platforms and SCADA systems and notify the appropriate parties within set response times.
Aid field technicians with system troubleshooting and identify problems to be escalated to the Engineering & ROC Manager.
Conduct monthly performance analysis and report to clients.

Requirements

What you’ll need

3-4 years of experience in solar PV fleet monitoring or remote operations, with distributed generation (C&I, community solar) strongly preferred
Bachelor’s degree in a technical field, electrical engineering preferred. Equivalent experience in solar operations will be considered in lieu of a degree.
Established experience with commercial DAS/monitoring platforms (e.g., Also Energy, Power Factors, SolarEdge), SCADA systems, and network communications.
Knowledge of protective relay settings and event analysis (SEL experience preferred).
Demonstrated ability to mentor, train, or lead technical team members.
Prior team lead or shift supervisor experience preferred.
Proficiency with Microsoft Excel and the Microsoft Office Suite
Proficiency with CMMS software (ESS uses Salesforce)
Ability to work independently, prioritize across competing demands, and delegate effectively.

Benefits

Comp & perks

Retirement Benefits
Medical, Dental & Vision
Health Savings Account
Flexible Spending Account
Life Insurance and Disability
Tuition Reimbursement
Voluntary Benefits
Paid Absences

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

solar PV fleet monitoringdistributed generationDAS monitoring platformsSCADA systemsprotective relay settingsevent analysisMicrosoft ExcelMicrosoft Office SuiteCMMS softwarenetwork communications

Soft Skills

mentoringtrainingleadershiptask prioritizationworkload distributionindependent workeffective communicationdelegationproblem-solvingperformance analysis