IT Support Engineer

New Charter Technologies

IT Support Engineer troubleshooting Microsoft and endpoint technologies for Greystone Technology’s managed-services clients. Supporting users, tickets, documentation, and client environments across Colorado.

Posted 8/13/2026full-timeDenver • Colorado • 🇺🇸 United StatesJunior💰 $60,000 - $65,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in diagnosing and resolving technical issues in a Managed Services environment, with a strong focus on client service and effective communication. Proficient in supporting Microsoft 365, Active Directory, and various operating systems while maintaining high standards of IT security and documentation.

Highest-signal resume keywords

Technical Support ExperienceMicrosoft 365 SupportActive Directory ManagementClient-Service SkillsIT Security Practices

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingWindows Operating SystemsTCP/IPDNSDHCPLAN/WANVPNPeripheral Device SupportBackup and Disaster RecoveryApple Technologies

Soft Skills

Empathetic Problem SolvingPositive DemeanorCuriosity About TechnologyReceptiveness to FeedbackEffective Communication

Tools & Technologies

IT Ticket Management System

Industry Keywords

Managed Service ProviderClient DocumentationService Level AgreementTechnical Issue ResolutionEnd-User Support

Tech Stack

Tools & technologies

DNSFirewallsiOSTCP/IP

About the role

Key responsibilities & impact

Diagnose, troubleshoot, and resolve technical issues for Managed Services clients
Manage support tickets and maintain accurate client documentation according to service delivery processes
Respond to client requests within SLA expectations, including a target response time of 30 minutes
Follow up with clients to confirm technical issues are fully resolved
Work toward six hours per day or 30 hours per week of client-attributed work and consistent 75% utilization
Escalate technical issues to appropriate consultants when additional expertise is required
Learn and adapt independently to clients’ evolving systems and technology environments
Travel to local client locations daily or weekly depending on client needs
Collaborate across service lines and departments to provide seamless support
Build trust and credibility with end users through responsive, empathetic, and effective technical support

Requirements

What you’ll need

1+ years of experience in an IT help desk, desktop support, or similar technical support environment
Experience troubleshooting and supporting Microsoft 365, Active Directory, and current Windows operating systems
Fundamental understanding of TCP/IP, DNS, DHCP, LAN/WAN, VPNs, and internet connectivity
Ability to diagnose, troubleshoot, and resolve common end-user technical issues, including password resets, break/fix issues, and software installation and configuration
Ability to install, diagnose, troubleshoot, and support peripheral devices such as printers, scanners, and monitors
Strong client-service skills with an empathetic approach to problem solving
Positive and professional demeanor
Curiosity about technology and motivation to learn independently
Ability to work effectively with directed autonomy
Understanding of standard IT security practices, including virus remediation, firewalls, and phishing-related issues
Familiarity with backup and disaster recovery concepts
Knowledge of Apple technologies, including Mac OS and iOS troubleshooting
Experience working for a Managed Service Provider or comparable multi-client support environment
Experience using an IT ticket management system
Strong service orientation and professional confidence
Receptiveness to feedback and ability to learn from experience

Benefits

Comp & perks

Competitive wages
Health, Dental, Vision, Life, and Disability Insurance
HSA & 401(k) employer contributions
Maternal and paternal leave
Very generous paid time off program
Sustainable work-life balance and flexibility
Yearly work anniversary rewards
Fun company events, including chili cook-offs, annual company photoshoot, monthly happy hours, cup in hand kickball league, and more
Growth and learning initiatives
Employee benefits
Company innovation