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New Charter Technologies

End User Support Technician

New Charter Technologies

End User Support Technician providing IT support for clients in North Carolina. Responsible for troubleshooting and optimizing client network environments while handling tech challenges.

Posted 8/1/2026full-timeCharlotte • North Carolina • 🇺🇸 United StatesMid-LevelSenior💰 $60,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing end-user IT support and optimizing network environments, with strong capabilities in automation through PowerShell and Python scripting. Proficient in troubleshooting Windows workstations and Microsoft 365 services, alongside a solid understanding of network technologies.

Highest-signal resume keywords
Technical Support ExperienceNetwork Support KnowledgePowerShell ScriptingPython ScriptingCisco Meraki Expertise

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Technical SupportNetwork TroubleshootingWindows Workstation SupportMicrosoft 365 ServicesLAN/WANDHCPDNSWi-FiVPNIncident Resolution
Soft Skills
CollaborationProblem-Solving
Tools & Technologies
Cisco Meraki Dashboard
Certifications & Qualifications
CCNANetwork+Cisco Meraki Solutions Specialist (ECMS)
Industry Keywords
Managed Services Provider (MSP)End-User SupportClient Network Environments

Tech Stack

Tools & technologies
DNSPython

About the role

Key responsibilities & impact
  • Provide responsive end-user IT support
  • Monitor, troubleshoot, and optimize client network environments
  • Collaborate with internal engineering teams to remediate complex technical challenges
  • Develop and maintain automation through PowerShell and Python scripting
  • Provide onsite field support as needed

Requirements

What you’ll need
  • 3+ years of experience providing technical support to external client end users in a managed services (MSP) or similar customer-facing environment
  • Strong knowledge of network support, including LAN/WAN, DHCP, DNS, Wi-Fi, and VPN technologies
  • Experience triaging, troubleshooting, and resolving incidents related to Windows workstations and Microsoft 365 services
  • Working knowledge of Cisco Meraki, including navigating the Meraki Dashboard
  • Certifications: CCNA, Network+, Cisco Meraki Solutions Specialist (ECMS) preferred

Benefits

Comp & perks
  • Employee benefits
  • Professional development opportunities
  • Company innovation