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New Charter Technologies

Tier 1 Service Desk Engineer

New Charter Technologies

Tier 1 Service Desk Engineer providing technical support and troubleshooting for IT issues. Role involves managing tickets and ensuring customer satisfaction in a remote setting.

Posted 5/22/2026full-timeRemote • Minnesota • 🇺🇸 United StatesJunior💰 $50,000 per yearWebsite

Tech Stack

Tools & technologies
Azure

About the role

Key responsibilities & impact
  • Work from Element’s centralized Service Center or remotely to support client environments
  • Support desktops, virtual environments, and co-located systems in collaboration with service teams
  • Rapidly adapt to new technologies and maintain updated knowledge of computer systems
  • Maintain detailed documentation using ITGlue and Connectwise PSA (Connectwise Manage)
  • Provide daily customer interaction with a professional and positive attitude
  • Attend team meetings and improve technical skills continuously
  • Manage ticket resolution, follow-ups, and proactive reviews of client systems

Requirements

What you’ll need
  • Two-year technical degree and 1-5 years of service center support experience
  • Preferred experience with a Managed Service Provider (MSP), but is not required
  • Certifications (general and at least one in a specialized area preferred) - A+ or Network+ preferred
  • Experience with Active Directory, Entra ID/Azure AD, IT Glue, Nilear, Connectwise PSA (Connectwise Manage), and N-able/N-central RMM
  • Strong organizational, communication, and problem-solving skills
  • Professional demeanor and ability to work independently or in a team
  • Experience with NetDocuments is a plus

Benefits

Comp & perks
  • Employee benefits
  • Growth and learning initiatives
  • Company innovation
  • Flexible work arrangements

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
service center supportActive DirectoryEntra IDAzure ADIT GlueConnectwise PSAN-ableN-central RMMproblem-solvingticket resolution
Soft Skills
organizational skillscommunication skillsprofessional demeanorability to work independentlyteam collaborationcustomer interactionpositive attitudeadaptabilitycontinuous learningfollow-up
Certifications
A+Network+