Technical Account Manager
New Charter Technologies
full-time
Posted on:
Location Type: Remote
Location: Remote • Connecticut, Montana, Vermont, Wyoming • 🇺🇸 United States
Visit company websiteSalary
💰 $90,000 per year
Job Level
Mid-LevelSenior
Tech Stack
Cyber Security
About the role
- Serve as the relationship owner for assigned customer accounts.
- Lead scope development and proposal creation, including defining technical requirements, deliverables, timelines, and assumptions in collaboration with internal teams.
- Participate in pre-sales calls to understand customer objectives, gather technical requirements, and present Cyber74 solutions.
- Support sales efforts by validating solution approaches, answering technical questions, and ensuring alignment between customer expectations and service offerings.
- Track and follow up on active pipeline opportunities, open proposals, and ongoing discussions to drive timely decisions.
- Manage project renewals, contract extensions, and recurring service engagements to ensure continuity of service and customer retention.
- Conduct regular customer check-ins and post-engagement follow-ups to ensure customer satisfaction.
- Act as the internal advocate for the customer by coordinating with delivery, engineering, and leadership teams to ensure successful execution.
- Ensure smooth handoffs from sales to delivery and from delivery into ongoing account management.
- Maintain accurate and up-to-date account, opportunity, and engagement information in CRM and internal tracking systems.
- Identify opportunities for upsell, cross-sell, or expanded services based on customer needs and engagement history.
- Represent Cyber74 at industry events, conferences, partner meetings, and customer forums as needed.
- Provide feedback from customers and partners to internal teams to help inform service improvements and strategic direction.
- Build strong professional relationships with customer and partner operating companies to support collaboration and long-term success.
Requirements
- Three or more years of experience in technical account management, solutions engineering, sales engineering, consulting, or a similar customer-facing technical role.
- Experience creating scopes of work (SOWs), proposals, or technical service documentation.
- Strong understanding of IT services, cybersecurity services, managed services, or consulting environments.
- Ability to translate business requirements into clear technical solutions and service offerings.
- Experience managing multiple customer accounts and priorities simultaneously.
- Strong written and verbal communication skills.
- Experience working with CRM platforms such as Salesforce or HubSpot.
Benefits
- Professional development opportunities
- Flexible work arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical account managementsolutions engineeringsales engineeringconsultingcreating scopes of workproposalstechnical service documentationIT servicescybersecurity servicesmanaged services
Soft skills
relationship managementcommunicationcustomer satisfactioncollaborationproject managementproblem-solvingcustomer advocacyorganizational skillsnegotiationcustomer retention