About the role
- Lead and oversee multiple MSP portfolio companies to achieve financial and strategic targets
- Set and manage operational KPIs: revenue, EBITDA, service margin
- Align company strategy with broader New Charter vision and standards
- Collaborate with platform services (Finance, HR, Marketing, Growth)
- Drive continuous improvement in service delivery and internal systems
- Mentor and develop business leaders within each portfolio company
- Champion innovation, accountability, and operational best practices
Requirements
- 10+ years in executive leadership roles within MSPs or IT Services firms
- Deep experience with P&L ownership, forecasting, and financial management
- Successful track record of growth, operational turnaround, or post-acquisition integration
- Executive presence with high EQ and team development capabilities
- Experience scaling service operations across multiple geographies or entities
- Ability to lead through influence, not just authority
- Growth and learning initiatives
- Employee benefits
- Company innovation
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
P&L ownershipfinancial managementforecastingoperational KPIsservice delivery improvementoperational turnaroundpost-acquisition integrationscaling service operations
Soft skills
executive presencehigh emotional intelligence (EQ)team developmentleadership through influencementoringcollaborationinnovationaccountability