Nevada Health Centers

IT Support Technician

Nevada Health Centers

full-time

Posted on:

Location Type: Office

Location: Elko • Nevada • United States

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Salary

💰 $18 - $21 per hour

About the role

  • Receive, log, and route user calls for assistance or repair; monitor trouble call/resolution information; follow-up on and report aged calls to ensure timely response.
  • Troubleshoot and coordinate resolution to desktop communication problems, networking and remote system connections; troubleshoot software and equipment errors, and coach users in correcting reported problems.
  • Inform and train users in equipment and software operation; analyze and make recommendations on response time, training design, user support needs, and customer satisfaction.
  • Prepare, maintain and follow technical documentation and procedures; perform preventative maintenance and repair hardware.
  • Research, evaluate, test hardware and software products, and systems solutions; install, configure and test hardware and software, prepare reports and proposals for service.
  • Carry out security administration by maintaining tables and adding, purging, and migrating users.
  • Assist in ensuring data integrity. Maintain confidentiality of all information contained in NVHC systems
  • Coordinate equipment deliveries, software licensing compliance, inventory, and asset control.
  • Consult with users on re-engineering business processes and the use of technology, products, and services; develop and conduct training in operation and use of hardware and software.
  • Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary.
  • Maintain a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.
  • Travel to health center locations when necessary
  • Follow and suggest updates to department procedures
  • Comply with HIPAA, OSHA and other regulatory requirements
  • Completion of other assignments made by department leadership

Requirements

  • High School diploma or equivalent and two years of experience in hardware/software support or Associate degree in related field
  • Networking and server management experience
  • Excellent verbal and written communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization
  • Must develop positive working relationship with teammates and customers
Benefits
  • Competitive compensation, with annual merit increases
  • Company sponsored PPO medical plan and buy-up option, vision, and dental plans
  • 403(b) retirement plan with employer match
  • Generous time-off policy, and ten (10) paid holidays plus one (1) float holiday
  • Company paid life/AD&D and long-term disability policies
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
troubleshootingdesktop communicationnetworkingremote system connectionshardware repairsoftware installationsoftware configurationdata integritysecurity administrationpreventative maintenance
Soft Skills
customer servicecommunicationproblem analysisteamworktrainingrelationship buildinguser supportrecommendation analysisprocess re-engineeringconfidentiality