Senior Director – Patient Services

Neurotech Pharmaceuticals, Inc.

Senior Director overseeing patient support programs at Neurotech Pharmaceuticals. Leading strategic initiatives to improve patient access and experience for chronic eye disease therapies.

Posted 6/25/2026full-timeRemote • Massachusetts, Rhode Island • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Lead the day-to-day management of the patient support program(s) to ensure coordinated access to Neurotech’s Encapsulated Cell Technology.
Provide strategic oversight and management of third-party vendors to ensure service level agreement adherence, quality, consistency, and efficiency in service delivery.
Lead the ongoing evaluation and refinement of the patient support program strategy aligning the efforts of the broad cross-functional team to facilitate high-impact interactions with targeted stakeholders.
Partner with commercial colleagues in the development of market research and analytical projects.
Implement initiatives that maintain a detailed understanding of key stakeholder needs with a long-range approach to brand positioning.
Collaborate with the Trade, Payer and Reimbursement Directors to ensure the coordination and alignment between Patient Support.
Closely monitor competitive activities and stakeholder experience to develop and implement strategies to proactively meet competitive threats.
Create, monitor, and report on all relevant metrics of commercial initiatives.
Foster a team culture of engagement, accountability, collaboration, innovation, sense of urgency to serve patient needs and achieving Neurotech corporate vision.
Complete ad-hoc projects and responsibilities as requested and assigned.

Requirements

What you’ll need

Proven experience in Patient and HUB Services, with a record of driving financial results in highly competitive markets.
7 – 10 years of related physician, payor, and patient services experience in the pharmaceutical/biotech industry.
Product launch experience in rare/orphan diseases is a must.
Gene and Cell therapies, Hospital, Buy-and-Bill and Medicare Part D products; experience preferred.
Bachelor’s degree required, MBA or other advanced degree preferred.
Flexible, adaptable, diplomatic, and able to effectively deal and manage through ambiguity.
Possesses a good blend of strategic and operational experience with the ability to see the big picture and strong attention to detail.
Effective communication skills with the ability to present ideas, get buy-in and drive consensus within the commercial organization and across project teams.
Demonstrated successful experience in a fast-paced entrepreneurial environment.
Strategic leadership and operational execution particularly in areas like access to therapy, patient education, case management and cross functional collaboration.
Outstanding project and budget management skills and experience managing multiple vendors.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Neurotech Pharmaceuticals, Inc. Website LinkedIn All Job Openings 51 - 200 employees 🧬 Biotechnology 💊 Pharmaceuticals Biotechnology
Pharmaceuticals Neurotech Pharmaceuticals, Inc. is a private biotechnology company focused on developing transformative therapies for chronic eye diseases, with a primary therapeutic focus on retinal disorders such as Macular Telangiectasia (MacTel) Type 2. The company develops and commercializes an Encapsulated Cell Therapy (ECT) platform that delivers Ciliary Neurotrophic Factor (CNTF) to protect photoreceptors and slow vision loss; its lead product ENCELTO (revakinagene taroretcel-lwey / NT-501) has received FDA approval for treating MacTel. Neurotech conducts R&D, clinical development, regulatory activities, and commercialization efforts targeting retinal neuroprotection and vision preservation. Senior Director – Patient Services Job not on LinkedIn 🔥 1 hour ago 🍂 Massachusetts, Rhode Island – Remote ⏰ Full Time 🟠 Senior 👔 Director Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Lead the day-to-day management of the patient support program(s) to ensure coordinated access to Neurotech’s Encapsulated Cell Technology.
Provide strategic oversight and management of third-party vendors to ensure service level agreement adherence, quality, consistency, and efficiency in service delivery.
Lead the ongoing evaluation and refinement of the patient support program strategy aligning the efforts of the broad cross-functional team to facilitate high-impact interactions with targeted stakeholders.
Partner with commercial colleagues in the development of market research and analytical projects.
Implement initiatives that maintain a detailed understanding of key stakeholder needs with a long-range approach to brand positioning.
Collaborate with the Trade, Payer and Reimbursement Directors to ensure the coordination and alignment between Patient Support.
Closely monitor competitive activities and stakeholder experience to develop and implement strategies to proactively meet competitive threats.
Create, monitor, and report on all relevant metrics of commercial initiatives.
Foster a team culture of engagement, accountability, collaboration, innovation, sense of urgency to serve patient needs and achieving Neurotech corporate vision.
Complete ad-hoc projects and responsibilities as requested and assigned. 🎯 Requirements
Proven experience in Patient and HUB Services, with a record of driving financial results in highly competitive markets.
7 – 10 years of related physician, payor, and patient services experience in the pharmaceutical/biotech industry.
Product launch experience in rare/orphan diseases is a must.
Gene and Cell therapies, Hospital, Buy-and-Bill and Medicare Part D products; experience preferred.
Bachelor’s degree required, MBA or other advanced degree preferred.
Flexible, adaptable, diplomatic, and able to effectively deal and manage through ambiguity.
Possesses a good blend of strategic and operational experience with the ability to see the big picture and strong attention to detail.
Effective communication skills with the ability to present ideas, get buy-in and drive consensus within the commercial organization and across project teams.
Demonstrated successful experience in a fast-paced entrepreneurial environment.
Strategic leadership and operational execution particularly in areas like access to therapy, patient education, case management and cross functional collaboration.
Outstanding project and budget management skills and experience managing multiple vendors. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Senior Managing Director, Advancement 🔥 1 hour ago Teach For America 1001 - 5000 📚 Education 🤝 Non-profit 🌍 Social Impact Website LinkedIn All Job Openings SMD, Advancement leading fundraising strategy to raise $300 million annually. Coaching teams and designing donor relations across 20 regions in a remote setting. 🇺🇸 United States – Remote 💵 $99k - $159.5k / year 💰 $3.7M Grant on 2017-11 ⏰ Full Time 🟠 Senior 👔 Director 🦅 H1B Visa Sponsor Associate Director, Field Training – Multiple Myeloma 🔥 1 hour ago AbbVie 10,000+ employees 💊 Pharmaceuticals 🧬 Biotechnology ⚕️ Healthcare Insurance Website LinkedIn All Job Openings Associate Director of Oncology Training at AbbVie developing sales training strategies for healthcare teams. Collaborating cross-functionally to enhance training impact and sales performance. 🇺🇸 United States – Remote 💵 $141.5k - $268.5k / year ⏰ Full Time 🟠 Senior 👔 Director 🦅 H1B Visa Sponsor Associate Director – Member Engagement 🔥 1 hour ago American Traffic Safety Services Association (ATSSA) 11 - 50 🚗 Transport 📚 Education 🏛️ Government Website LinkedIn All Job Openings Associate Director of Member Engagement managing ATSSA's chapter activities and member relations. Coordinating events, recruitment, and retention efforts to enhance membership experience and growth. 🇺🇸 United States – Remote 💵 $85k - $100k / year ⏰ Full Time 🟠 Senior 👔 Director Associate Director – Executive Development Solutions 🔥 2 hours ago RTX 10,000+ employees 🚀 Aerospace Website LinkedIn All Job Openings Accelerates executive talent pipeline health through targeted development initiatives at RTX. Partners with leaders and manages innovative development solutions for executive capabilities. 🇺🇸 United States – Remote 💵 $157.2k - $298.8k / year ⏰ Full Time 🟠 Senior 👔 Director Senior Director, Business Analysis 🔥 2 hours ago Capital One 10,000+ employees 🏦 Banking 💳 Fintech 💸 Finance Website LinkedIn All Job Openings Senior Director applying strategic and analytical skills to major business challenges at Capital One Software. Leading a team of data experts to develop impactful strategies. 🇺🇸 United States – Remote 💵 $245.1k - $279.8k / year 💰 Post-IPO Equity on 2023-05 ⏰ Full Time 🟠 Senior 👔 Director 🦅 H1B Visa Sponsor View More Director Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Patient Support ProgramsMarket ResearchAnalytical ProjectsMetrics ReportingProject ManagementBudget ManagementVendor ManagementProduct LaunchGene TherapiesCell Therapies

Soft Skills

Strategic LeadershipOperational ExecutionEffective CommunicationCollaborationAdaptabilityDiplomacyAttention to DetailEngagementAccountabilityInnovation

Certifications

Bachelor's DegreeMBA