Customer Success Director

Neuron

Customer Success Director at Neuron7.ai, a fast-growing SaaS company providing AI solutions for customer service. Engage with clients for onboarding, integration, and product advocacy within AI-powered applications.

Posted 5/20/2026full-timeRemote • 🇺🇸 United StatesLeadWebsite

Tech Stack

Tools & technologies

OracleServiceNowSFDC

About the role

Key responsibilities & impact

You are the first point of contact for our global customer base
You will lead the customer on-boarding process with optimized solution
Integration of their CRM systems with Neuron7 products
Data integration steps with engineering teams
Collaboration with customer PM for change management activities
Development of training content
Definition of RoI metrics and other KPIs related to usage, user adoption, and accuracy.
Find solutions for customer service challenges with/without using AI / NLP technologies and provide ideas / enhancements to Neuron7 core product team
Develop longterm relationships with customer leadership, key stakeholders to ensure contracts are renewed and able to upsell / cross-sell of Neuron7 products in collaboration with sales teams
Learn the new AI / NLP products / features as they are released and showcase demos to customers
Develop templates / models and train new customer success team members as needed

Requirements

What you’ll need

Proven CSM experience with SaaS product companies, preferably in AI space.
5 to 8 years’ experience in handling mid to large enterprise level integrated programs, collaboration with multiple teams
Data-driven to track metrics, build credibility with internal and customers leadership teams.
Experience managing / tracking deadlines with highly energetic globally distributed teams.
College degree in Technology / Business Management
Experience with end-to-end CRM implementations using SFDC, ServiceNow, MS Dynamics, Oracle CX etc. is nice to have

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible working hours
Paid time off
Professional development opportunities

ATS Keywords

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Hard Skills & Tools

customer success managementdata integrationCRM integrationKPI definitionAI technologiesNLP technologiestraining content developmentmetrics trackingend-to-end CRM implementations

Soft Skills

collaborationrelationship buildingchange managementproblem solvingcommunicationleadershipteam managementcustomer serviceadaptability